9. Customer service
-16-
After-sales service is very important for the stability of the equipment operation, because of this, KALE company always
offer customers high quality products and perfect after-sales service, at present, we had set up sales and after-sales
service centers in five major areas across the country to ensure that we can provide users with thoughtful, fast, high
quality and comprehensive after-sales service, make users feel relieved, without worry.
Product technical support
Combined with fan equipment installation, commissioning and operation process, we provide users with free training
about the product basic knowledge, use, maintenance technology and equipment related qualifications and certificates,
to ensure long term stable operation of equipment.
Support can be got through the following ways:
1, log in our company's official website www.kalefans.net, browse to download the latest product technical specification;
2, Contact our company after-sales service department at + 86-18016247962 to get support;
3, Contact corresponding salesman.
Our companies adhering to the customer first and provide the best service for you.
INSTALLATION GUIDE
BOREAS
31
Motor phase V missing
X
X
Motor phase V is missing. Check the phase.
32
Motor phase W missing
X
X
Motor phase W is missing. Check the phase.
38
Internal fault
X
X
Contact local Danfoss supplier.
44
Earth fault
X
X
Discharge from output phases to ground.
47
Control Voltage Fault
X
X
24 V DC may be overloaded.
51
AMA check U
nom
and I
nom
X
Wrong setting for motor voltage and/or motor current.
52
AMA low I
nom
X
Motor current is too low. Check settings.
59
Current limit
X
VLT overload.
63
Mechanical Brake Low
X
Actual motor current has not exceeded “release brake” current
within “start delay” time window.
80
Drive Initialised to Default Value
X
All parameter settings are initialized to default settings.
84
The connection between drive
and LCP is lost
X
No communication between LCP and frequency converter
85
Button disabled
X
See parameter group 0-4*
LCP
86
Copy fail
X
An error occurred while copying from frequency converter to LCP or
vice versa.
87
LCP data invalid
X
Occurs when copying from LCP if the LCP contains erroneous data -
or if no data was uploaded to the LCP.
88
LCP data not compatible
X
Occurs when copying from LCP if data are moved between
frequency converters with major differences in software versions.
89
Parameter read only
X
Occurs when trying to write to a read-only parameter.
90
Parameter database busy
X
LCP and RS485 connection are trying to update parameters simulta-
neously.
91
Parameter value is not valid in this
mode
X
Occurs when trying to write an illegal value to a parameter.
92
Parameter value exceeds the
min/max limits
X
Occurs when trying to set a value outside the range.
nw
run
N
ot
W
hile
RUN
ning
X
Parameter can only be changed when the motor is stopped.
Err. A wrong password was entered
X
Occurs when using a wrong password for changing a password-
protected parameter.
1)
These faults may be caused by mains distortions. Installing Danfoss Line Filter may rectify this problem.
No. Description
Warning Alarm
Trip
Lock
Error
Cause of Problem
