KAITERRA
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3.
Connectivity Troubleshooting Steps
In this section, we are going to walk you through some troubleshooting steps to
fix the connectivity problems you may be facing with your Sensedge.
Usually, most connectivity issues can be identified and solved in two steps:
1.
Check if the Sensedge is on the network.
2.
Check if the Sensedge is uploading data to Kaiterra cloud.
3.1 Is the Sensedge on the network?
Let’s begin by checking if the Sensedge is on the network.
First, make sure that
the Wi-Fi/Ethernet icons in the top-right status bar are white. If not:
1.
Ensure that the device has an IP address (Settings->Wi-Fi/Ethernet). A
network administrator will know if the network provides automatic IP
address configuration, or you need to set a static IP on the device.
2.
Ensure that IT is not using a whitelist to allow devices on the network/
firewall. If devices are whitelisted, you will have to provide IT with the MAC
address of the device (which can be found on the Wi-Fi/Ethernet pages in
Settings).
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