Kaiterra Sensedge Mini Troubleshooting Manual Download Page 2

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Kaiterra Sensedge Mini Connectivity FAQs & Troubleshooting Guide

Table of contents

1 Overview ………………………………………………………………………………………………………………………………………………………………2

2 Kaiterra Sensedge Mini Connectivity FAQs ………………………………………..…………………………………………………3

3 Connectivity Troubleshooting Steps ………………………………………………………………………………………………………5

3.1. Is the Sensedge Mini on the network? ………………………………………..………………………………………..6

3.2. Is the Sensedge Mini uploading data to the Kaiterra cloud?………………………………………..7

Summary of Contents for Sensedge Mini

Page 1: ...Kaiterra Sensedge Mini Connectivity FAQs Troubleshooting Guide April 2023...

Page 2: ...oubleshooting Guide 1 Table of contents 1 Overview 2 2 Kaiterra Sensedge Mini Connectivity FAQs 3 3 Connectivity Troubleshooting Steps 5 3 1 Is the Sensedge Mini on the network 6 3 2 Is the Sensedge M...

Page 3: ...ide 2 1 Overview This document is intended for use by individuals who may be responsible from responding to IT issues and requests This document answers common connectivity questions for the Sensedge...

Page 4: ...iterra com port 8884 mqtt kaiterra cn port 8884 API server api kaiterra com port 443 api kaiterra cn port 443 Firmware download Firmware version 2 3 32 dl kaiterra com port 443 dl kaiterra cn port 443...

Page 5: ...he cloud and BMS via BACnet simultaneously but the connections have to be over the same physical layer both over Wi Fi or both over Ethernet Can the Sensedge Mini send data to another MQTT server The...

Page 6: ...There are a couple of ways to check to see if your Sensedge Mini is connected to the network 1 On the network itself the device should be seen as connected and transmitting data to the Kaiterra cloud...

Page 7: ...a Enterprise Configuration Tool and running a Network Diagnostics test First turn the device off and back on in order to enable Configuration Mode Connect to the Sensedge Mini using the Kaiterra Enter...

Page 8: ...at communication to our MQTT API firmware download and NTP servers are open and available on the network see What servers does the Sensedge Mini connect to above If you have not already from section 3...