8
J. Trouble Shooting
Installation Issues:
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The latch cannot be withdrawn when entering the code
The lock has been fitted to the wrong hand hung door
All locks were set to fit right-hand hung doors. The lock needs to be
removed from the door and reversed. Refer to instructions.
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Both the inside and outside knobs retract when turned towards the door frame.
The spindle is in position at the wrong angle.
Remove the lock from the door, and reposition the spindles as shown in the
instructions.
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The knob will not turn after entering a new code.
One or more of the code tumblers are turned the wrong way
Re-read the code change instructions and check that the red tumblers are
all facing with the square notches facing outward.
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The latch bolt does not move smoothly in or out.
The lock is not installed correctly.
Check that the lock is square on the door and positioned accurately over
the latch. Check that the latch is positioned horizontally and parallel to the
door surface. Check the spindle length. It may be trapped between the
front and back plate if the spindle is too long.
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The outside knob turns after entering a correct code, but does not retract
the latch.
The spindle is too short for the door thickness.
If the spindle is too short, then it will not engage with both the outside knob
and the inside handle at the same time. It may also slip out of one side
after same use. Replace the spindle.
Post-Installation Issues:
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The outside knob turns freely without retracting the bolt.
The knob has been forcibly turned.
Return the lock. Someone may have tried to force the knob to gain entry.
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The inside lever handle does not return to the upright position after operating.
The lever return spring is broken.
Replace the return spring.
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The latch does not engage. The door remains unlocked after use.
The latch is not entering the strike.
Your door or frame may have warped since the lock was installed. Check
that the latch bolt is lined up with the strike hole. Realign the position of
the strike as necessary. Make sure the deadlatch does not fall into the
strike hole.
