14 For Professional Technical Support call 1-844-242-2475
TROUBLESHOOTING
Read and understand safety and operating instructions in this manual before doing any work on pump!
Only qualified personnel should electrically test the pump motor! FAILURE TO PUMP; REDUCED CAPACITY OR
DISCHARGE PRESSURE.
Problem
Possible Cause
Corrective Action
The pump does not pump
water.
The pump is not priming.
1. Pump must be primed. Make sure that pump
body and basket body are full of water. See
priming instructions.
There are leaks in the suction
piping.
2. Make sure there are no leaks in suction
piping.
The suction inlet is above water
level.
3. Make sure suction inlet is well below the
water level to prevent pump from sucking air.
The vertical distance of the
pump is too high to water lever.
4. Pump is designed to prime at a vertical
distance of 10 ft. or less. Verify suction lift is 10
ft or less. Lower pump closer (vertically) to
water source.
The pump is clogged.
1. Make sure suction trap is not clogged; if it is,
then clean trap and strainer.
2. Make sure the impeller is not clogged
The impeller and diffuser are
worn.
3. Impeller and diffuser may be worn. If so,
order replacement parts. For more information
call customer service.
The pump is incorrect for this
installation.
4. The pump may be trying to push too high a
column of water. If so, a “higher head” pump is
needed.
The pump is experiencing
electrical issues.
The voltage is incorrect.
1. Pump may be running too slowly; check
voltage at motor terminals and at meter while
pump is running. If low, see wiring instructions
or consult power company. Check for loose
connections
2. Pump may be too hot.
A. Check line voltage; if less than 90% or more
than 110% of rated voltage consult a licensed
electrician.
B. Increase ventilation.
C. Reduce ambient temperature.
D. Tighten any loose connections.
The pump is experiencing
mechanical troubles and
noise.
There are issues with the piping.
1. If suction and discharge piping are not
adequately supported, pump assembly will be
strained. See “Installation”.
The pump is improperly
mounted.
2. Do not mount the pump on a wooden
platform! Securely mount on a concrete
platform for quietest performance before
working on pump or motor.
