Page 7
Garden Building
Installation Guide
Product Code : TGBv6.1 / November 2011
7.
COMPLAINTS PROCEDURE – IMPORTANT – PLEASE READ ON DELIVERY
Using your check list
It is recommended that all boxes are opened on delivery to ensure that all components listed on
your Customer Check List are present. This should be done before the specified F.O.C. buffer
period expires. The check list consists of quantities and component pictures to aid the
identification of parts. Use the check list to cross reference, examine and quantify your
components.
Missing and damaged components will have a cost implication after the specified buffer
period for F.O.C. parts after delivery. The F.O.C. buffer period will be noted on your
delivery check sheet.
If any components
are
missing, please contact the store where the conservatory was purchased
and provide the following;
•
Your 6 digit order number – e.g.
177047
•
The part reference code from your installation manual – e.g.
C101
•
The part description from your installation manual – e.g.
150mm Sill End Caps
•
The page where the part is described in the installation manual – e.g.
Page 9
Delivery damage
It is also recommended that all components are checked for delivery damage. On receipt of
delivery please check the packaging carefully prior to signing the delivery note. It is also good
practice to check your components prior to assembly to avoid your installation being halted. This
should also be done before the specified F.O.C. buffer period expires.
If any components
are
damaged, please contact the store where the conservatory was purchased
and provide the following;
•
Your 6 digit order number – e.g.
177047
•
The part reference code from your installation manual – e.g.
C101
•
The part description from your installation manual – e.g.
150mm Sill End Caps
•
The page where the part is described in the installation manual – e.g.
Page 9
8.
QUERIES AND REQUESTS – IMPORTANT – PLEASE READ ON DELIVERY
If during your installation you are puzzled on any aspect of how components may fit together or
be positioned, you may call our Technical Assistance phone line which is highlighted at the foot of
every page.
