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5.
WARRANTY
K-TEAM warrants that the Product is free from defects in materials and
workmanship and in conformity with the respective specifications of the product for the
minimal legal duration, respectively one year from the date of delivery.
Upon discovery of a defect in materials, workmanship or failure to meet the
specifications in the Product during the afore mentioned period, Customer must
request help on K-Team Internet forum on
http://www.k-team.com/forum/
by
detailing:
•
the type of Product used (version)
•
the kernel version of the Product
•
the programming environment of the Product (standard, version, OS)
•
the standard use of Product before the appearance of the problem
•
the description of the problem.
If no answers have been received within two working days, Customer can contact
K-TEAM support by phone or by electronic mail with the full reference of its order and
KSG serial number.
K-TEAM shall then, at K-TEAM's sole discretion, either repair such Product or
replace it with the equivalent product without charging any technical labor fee and
repair parts cost to Customer, on the condition that Customer brings such Product to
K-TEAM within the period mentioned before. In case of repair or replacement, K-TEAM
may own all the parts removed from the defective Product. K-TEAM may use new
and/or reconditioned parts made by various manufacturers in performing warranty
repairs and replacement of the Product. Even if K-TEAM repairs or replaces the
Product, its original warranty term is not extended.
This limited warranty is invalid if the factory-applied serial number has been
altered or removed from the Product.
This limited warranty covers only the hardware and software components
contained in the Product. It does not cover technical assistance for hardware or
software usage and it does not cover any software products contained in the Product.
K-TEAM excludes all warranties expressed or implied in respect of any additional
software provided with Product and any such software is provided "AS IS" unless
expressly provided for in any enclosed software limited warranty. Please refer to the
End User License Agreements included with the Product for your rights with regard to
the licensor or supplier of the software parts of the Product and the parties' respective
obligations with respect to the software.
This limited warranty is non-transferable.
