Adjust the TV's screen accordingly.
The image displayed on TV is too small.
Set “VIDEO OUTPUT” in the connection settings menu to “16:9”.
"VIDEO OUTPUT"
（
A
P.94
）
Unable to delete file.
Files that are protected cannot be deleted. Release protection before de-
leting the file.
"Protecting Files"
（
A
P.45
）
Editing/Copying
Unable to dub to a Blu-ray recorder.
Dubbing cannot be performed by connecting this camcorder to a Blu-ray
recorder with a USB cable. Connect and dub using the supplied AV ca-
ble.
"Dubbing Files to a DVD Recorder or VCR"
（
A
P.63
）
Unable to copy/move files to SD card.
If the SD card is write protected, set it to off.
PC
Unable to copy files to the PC's HDD.
Connect the USB cable correctly.
"Backing Up All Files"
（
A
P.65
）
If the provided software "Everio MediaBrowser" is not installed, some
functions may not work properly.
"Installing the Provided Software"
（
A
P.64
）
Before making backup, make sure that enough free space is left in the
PC's hard disk (HDD).
Still images cannot be recorded to disk using the provided software.
Unable to copy files to DVD with a PC.
To record to discs, a recordable DVD drive is required for the PC in use.
Cannot upload the file to YouTube.
Check if you have created an account with YouTube. (You need a You-
Tube account to upload files to YouTube.)
Upload recording can only be performed for up to 10 minutes, the time
limit of YouTube.
Changing videos to the file format for uploading cannot be performed on
this unit.
Refer to "Q&A", "Latest Information", "Download Information", etc. in
"Click for Latest Product Info" in the help file of the provided Everio Me-
diaBrowser software.
Cannot export the file to iTunes.
Refer to "Q&A", "Latest Information", "Download Information", etc. in
"Click for Latest Product Info" in the help file of the provided Everio Me-
diaBrowser software.
Screen/Image
The LCD monitor is difficult to see.
The LCD monitor may be difficult to see if used in bright areas such as
under direct sunlight.
A band or a ball of bright light appears on the LCD monitor.
Change the direction of this unit to prevent the light source from coming
into view. (A band or a ball of bright light may appear when there is a
bright light source near this unit, but this is not a malfunction.)
The recorded subject is too dark.
Use backlight compensation when the background is bright and the sub-
ject is dark.
"Setting Backlight Compensation"
（
A
P.28
）
Use “LIGHT” in the menu.
"LIGHT (GZ-MS250/GZ-MS240/GZ-MS230)"
（
A
P.73
）
Use “NIGHT EYE” in SCENE SELECT.
"Scene Selection"
（
A
P.25
）
Use “GAIN UP” in the menu.
"GAIN UP"
（
A
P.74
）
Set “BRIGHTNESS ADJUST” in the manual settings menu to the "+"
side.
"Adjusting Brightness"
（
A
P.27
）
The recorded subject is too bright.
Set the backlight compensation to “OFF” if it is being used.
"Setting Backlight Compensation"
（
A
P.28
）
Set “BRIGHTNESS ADJUST” in the manual settings menu to the "-" side.
"Adjusting Brightness"
（
A
P.27
）
The color looks strange. (Too bluish, too reddish, etc.)
Wait for a while until natural colors are achieved. (It may take some time
for white balance to be adjusted.)
Set “WHITE BALANCE” in the manual settings menu to “MANUAL”. Se-
lect from “FINE”/“CLOUD”/“HALOGEN” according to the light source. Se-
lect “MWB” and adjust accordingly.
"Setting White Balance"
（
A
P.28
）
Other Problems
The slider and operation buttons do not work.
Touch the slider and buttons around the screen with your fingers.
The slider and buttons do not function if you touch them with your finger-
nails or with gloves on.
The displays on the screen do not work even if you touch them.
The unit operates slowly when switching between video
mode and still image mode, or when switching the power on
or off.
It is recommended that you copy all videos and still images onto your
computer, and erase the files from this unit. (If there are many recorded
files on this unit, it takes time for the unit to respond.)
The image is grainy.
When digital zoom is used, the image becomes grainy as it is digitally en-
larged.
The unit heats up.
This is not a malfunction. (This unit may become warm when used for a
long time.)
Make a backup of important recorded data
It is recommended to copy your important recorded data to a DVD or oth-
er recording media for storage. JVC will not be responsible for any lost
data.
Error Message?
CHECK LENS COVER
Open the lens cover.
SET DATE/TIME!
Connect the AC adapter, charge the battery for more than 24 hours and
set the clock. (If the message still appears, the clock battery is exhaus-
ted. Consult your nearest JVC dealer.)
"Clock Setting"
（
A
P.15
）
Troubleshooting
106
