54
7 Troubleshooting
7
Troubleshooting
Problem
Cause/Result
Action
Insufficient foam is
produced when the milk
is frothed, or milk sprays
from the dual spout.
The dual spout is dirty.
T
Rinse and clean the dual spout (see
Chapter 5 ‘Maintenance – Cleaning the
milk system’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely
and is blocking the system.
The same filter cartridge
may have been used several
times or the water hardness
set incorrectly in the
programming mode.
T
Put the grinder on a coarser setting
or use coarser ground coffee (see
Chapter 4 ‘Permanent settings in
programming mode – Setting the
consistency of grind’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine’).
‘Fill bean container.’
is
not displayed although
the bean container is
empty.
The bean monitor is dirty.
T
Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning the
bean container’).
‘Empty drip tray.’
is
always displayed.
The metal contacts of the
drip tray are dirty or wet.
T
Clean and dry the metal contacts on
the back of the drip tray.
‘Fill water tank.’
is
displayed although the
water tank is full.
The water tank float is
trapped.
T
Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
‘Error 2’
is displayed.
If the machine was exposed
to the cold for a long period
of time, heating is disabled
for safety reasons.
T
Warm the machine at room tempera-
ture.
Other
‘Error’
messages
are displayed.
–
T
Switch the GIGA off at the power
switch. Contact customer support in
your country (see Chapter 11 ‘JURA
contact details / Legal information’).
E
If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details /
Legal information’).
