Contacting Customer Support and Returning the
Chassis or Components
IN THIS SECTION
How to Return a Hardware Component to Juniper Networks, Inc. | 50
Locating the Chassis Serial Number | 51
Contact Customer Support to Obtain Return Material Authorization | 51
Guidelines for Packing Hardware Components for Shipment | 52
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you have first obtained
an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have
an RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at
https://support.juniper.net/support/
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/
or at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
50
Summary of Contents for SSR120
Page 1: ...SSR120 Hardware Guide Published 2022 01 17 ...
Page 48: ...3 Verify that all four Device interfaces are up 48 ...
Page 54: ...Lithium Battery Declaration 87 ...
Page 56: ...56 ...
Page 60: ...Restricted Access Warning 60 ...
Page 72: ...Unterminated Fiber Optic Cable Warning 72 ...
Page 78: ...Jewelry Removal Warning 78 ...