Junos OS Documentation and Release Notes
For a list of related Junos OS documentation, see
http://www.juniper.net/techpubs/software/junos/
If the information in the latest release notes differs from the information in the
documentation, follow the
Junos OS Release Notes.
To obtain the most current version of all Juniper Networks
®
technical documentation,
see the product documentation page on the Juniper Networks website at
http://www.juniper.net/techpubs/
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need postsales technical support,
you can access our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the
JTAC User Guide
located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
.
•
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
•
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
http://www.juniper.net/customers/support/
•
Find product documentation:
http://www.juniper.net/techpubs/
•
Find solutions and answer questions using our Knowledge Base:
•
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
http://kb.juniper.net/InfoCenter/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Management tool:
Copyright © 2016, Juniper Networks, Inc.
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MX104 3D Universal Edge Routers Quick Start