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1000324-002-EN Sept 2010
Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos,
NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the united States and other
countries. All other trademarks, service marks, registered marks, or registered service marks are the property of
their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
eMea Headquarters
Juniper Networks Ireland
Airside Business Park
Swords, County Dublin, Ireland
Phone: 35.31.8903.600
EMEA Sales: 00800.4586.4737
Fax: 35.31.8903.601
aPac Headquarters
Juniper Networks (Hong Kong)
26/F, Cityplaza One
1111 King’s road
Taikoo Shing, Hong Kong
Phone: 852.2332.3636
Fax: 852.2574.7803
corporate and Sales Headquarters
Juniper Networks, Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089 uSA
Phone: 888.JuNIPEr (888.586.4737)
or 408.745.2000
Fax: 408.745.2100
www.juniper.net
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To purchase Juniper Networks solutions,
please contact your Juniper Networks
representative at 1-866-298-6428 or
authorized reseller.
• Work with Juniper to provide the required information to
activate the services entitlement, including serial numbers of
each system-level piece of hardware to enable the support level
and delivery of services.
• When requested, provide information on the current
software releases running in your network, as well as current
configurations when requested by Juniper to enable delivery of
the service deliverables mentioned in this offering.
• Work with Juniper to provide hardware and software inventory
along with configuration data as and when requested by
Juniper Networks to enable delivery of the service deliverables
mentioned in this offering.
• Work with Juniper to provide access to servers, equipment,
information, logs, infrastructure, and resources that are
necessary for the delivery of the service.
• Designate at least two (2) but not more than six (6) senior
technical representatives, who must be the primary technical
interface to the service manager or other Juniper services team
members, as appropriate. You will need to designate contacts
who are senior engineers with the authority to make any
necessary changes to the network configuration.
• When requested, participate in ongoing communications
with Juniper Networks’ primary contact(s) who will help
in the delivery of knowledge transfer and other proactive
communications.
• When requested, participate in scheduled meetings to discuss
service deliverables.
• Work with Juniper to ensure that the requirements identified
for the proper working of the Juniper Networks’ solution are in
place. These requirements may be documented in the product
documentation or user guides or additional recommendations
communicated by the Juniper Networks team from time to time
for proper delivery of Juniper services.
• understand that your employees interfacing with Juniper
Customer Support Teams may be required to undergo the
recommended training conducted by Juniper or Juniper
Networks Authorized Education Centers worldwide. It is strongly
recommended that the senior engineers designated by you hold
at least Juniper Networks Certified Internet Specialist (JNCIS)
level certification (where available) in the relevant technologies.
complementary or Higher Level Services
Looking for the correct level of expertise to optimize your network
operations? then visit the resident engineer, resident consultant,
and Focused technical Support data sheets.
Juniper Networks Services and Support
Juniper Networks is the leader in performance-enabling services
and support, which are designed to accelerate, extend, and
optimize your high-performance network. Our services allow
you to bring revenue-generating capabilities online faster so
you can realize bigger productivity gains and faster rollouts of
new business models and ventures. At the same time, Juniper
Networks ensures operational excellence by optimizing your
network to maintain required levels of performance, reliability, and
availability. For more details, please visit
www.juniper.net/us/en/
products-services/.
Ordering information
Juniper Care Plus Services are available globally. For details,
please contact your local Juniper Partner or Juniper Networks field
sales manager.
about Juniper Networks
Juniper Networks, Inc. is the leader in high-performance
networking. Juniper offers a high-performance network
infrastructure that creates a responsive and trusted environment
for accelerating the deployment of services and applications
over a single network. This fuels high-performance businesses.
Additional information can be found at
www.juniper.net
.
