CHAPTER 17
Returning the Switch or Switch
Components
•
Returning an EX4500 Switch or Component for Repair or Replacement on page 209
•
Locating the Serial Number on an EX4500 Switch or Component on page 210
•
Contacting Customer Support to Obtain Return Materials Authorization for
Switches on page 213
•
Packing an EX4500 Switch or Component for Shipping on page 215
Returning an EX4500 Switch or Component for Repair or Replacement
If you need to return an EX4500 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see
Serial Number on an EX4500 Switch or Component” on page 210
2.
Obtain an RMA number from JTAC as described in
“Contacting Customer Support to
Obtain Return Materials Authorization for Switches” on page 213
NOTE:
Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in
or Component for Shipping” on page 215
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
Related
Documentation
EX4500 Switches Hardware Overview on page 3
•
209
Copyright © 2015, Juniper Networks, Inc.
Summary of Contents for EX4500-40F-BF
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