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FaQ’s
FReQUenTly asked QUesTiOns
BeFORe and dURing insTallaTiOn:
1. i accidentally cut the tracks wrong. What do i do?
replacement tracks are available to order on-line at
www.retractaway.com. you can also request replacement
parts by calling 1-800-561-5550
2. How can i adjust the height or width?
you may adjust the width by cutting the tracks to fit. However,
if you require a different height you must special order a screen
to fit your door.
3. Can i mount the screen on either side of my door?
yes, the screen can be mounted on the left or right side, inside the house or outside the house.
(Door jamb mounts require specific size screens.)
4. What happens if my screen mesh gets damaged?
a. If the damage is on the handlebar side you can reverse the screen mesh by removing it, rotating it and
re-installing it. see replacement mesh installation instructions at www.retractaway.com.
5. How do i activate the slideControl Feature?
slide the handlebar all the way across to the track end-cap. apply pressure to the top and the bottom of the
handlebar so that the string anchor locks into the track end-cap with a click. this will leave the handlebar in
place without retracting back. (Double check that the top track and sill track are fully seated in the
track end-caps.)
iMPORTanT!
do not return to store
For assistance please call:
Customer support:
7am to 4pm Weekdays
Pacific standard Time
1-800-561-5550
(Please Read FaQ’s Before Calling)
Thank you for your cooperation
