JPS PTG-10, Installation And Operation Manual, Page: 9 / 26

PTG-10 Operations Manual
Interoperability Now!
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Installation
2.1 General
This section provides the instructions for unpacking, inspection, installation and set-up. Also
included are directions for reshipment of damaged parts or equipment.
2.2 Unpacking and Inspection
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of damage,
do not attempt to use the equipment. Contact the carrier and file a shipment damage claim. A
full report of the damage should also be reported to the JPS Customer Service Department. The
following information should be included in the report:
1. Order Number
2. Equipment Model and Serial Numbers
3. Shipping Agency
4. Date(s) of Shipment
The JPS Customer Service Department can be reached by phone at (919) 790-1011, by fax at
(919) 865-1400. Upon receipt of this information, JPS will arrange for repair or replacement of
the equipment.
2.3 Reshipment of Equipment
If it is necessary to return the equipment to the manufacturer, a Returned Material Authorization
(RMA) number must first be obtained from JPS. This number must be noted on the outside of
the packing carton and on all accompanying documents. When packing the unit for reshipment,
it is best to use the original packaging for the unit; if this is not possible, make sure that adequate
packing material is used to prevent excessive shocks during transport and handling.
Shipment should be made prepaid consigned to:
JPS Interoperability Solutions, Inc.
Customer Service Department
5800 Departure Drive
Raleigh, North Carolina 27616
USA