11. SUPPORT
Published: 06.01.2020
10. FURTHER INFORMATION
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Our information and redemption obligation according to the electro-law (ElektroG)
Symbol on electrial and electronic products :
This crossed-out bin means that electrical and electronic products do not
belong into the household waste. You must hand over your old appliance
to a registration office. Before you can hand over the old appliance, you
must remove used batteries and accumulators which are not enclosed by
the device.
Return options :
As the end user, you can hand over with the purchase of a new device
your old appliance (which has essentially the same functions as the new
one) free of charge for disposal. Small devices which do not have outer
dimensions greater than 25 cm can be submitted independently of the
purchase of a new product in normal household quantities.
Possibility of restitution at our company location during our opening
hours :
Possibility of restitution nearby :
We send you a parcel stamp with which you can send us your old appliance
free of charge. For this possibility, you must contact us via e-mail at
[email protected] or via telephone.
Information about packaging:
Please package your old appliance safe during transport. Should you not
have a suitable packaging material or you do not want to use your own
material, you can contact us and we will send you an appropriate package.
If any questions remain open or problems arise after your purchase, we are
available by e-mail, telephone and with a ticket support system to answer
these.
