38
CHAP.08 FAULT DIAGNOSIS AND TROUBLESHOOTING
WARNING!
Do not use the stove if the draught is irregular and the combustion is not optimal!
In accordance with the laws in force on safety for electrical appliances, a Jolly Mec S.p.A Technical Assistance
Centre or qualified personnel must obligatorily be contacted for all installation, maintenance or interventions that
require access to electrical parts.
PROBLEM
MAIN CHECKS TO BE PERFORMED
The Display is switched off
• Check that the stove plug is inserted securely in the mains socket and the socket
at the back of the stove.
• Check that the FLAT cable is connected to the electronic circuit board correctly.
• Check that the protection fuses are working efficiently, including those connected
to the electronic circuit board and those in the stove rear socket.
The remote control is not working
• Check that a 12V battery is being used and it is inserted correctly.
Do not use
rechargeable batteries.
• Point the remote control at the display on the edge of the stove.
• Check that the stove is powered up and the display is working.
The pellets are not dropping into the firebox
• The pellets have run out, refill the hooper.
• The gear motor is not running, check the reason:
- not connected to the mains
- mechanically disconnected from the auger.
• The auger is blocked by a foreign body which has fallen into the container.
• The auger is blocked by very hard pellets; use the recommended pellet types.
The stove does not start automatically
• The firebox is dirty, preventing incoming air flow. Clean it thoroughly and check
it is clean each time you start it up.
• The basket is positioned incorrectly.
• The resistance is faulty
The pellets burn incorrectly and unburnt
elements gather in the basket, the glass
looks black and is very dirty
• The amount of pellets loaded in the basket for the various output modes does
not correspond to the amounts indicated in the Technical Specifications (see
CHAP.05.1
). Check and correct.
• Low flue draught, do not use the fireplace, it could be dangerous; carefully clean
the flue, the stove and the fume extractor.
• Firebox is very dirty. Switch off the stove and clean it.
• Humid pellets. Replace the fuel.
• Lack of comburent air, check that the front door is firmly shut against the stove
structure.
• Incorrect fan settings; check the default and factory settings.
The stove switches off when running at mi-
nimum power.
• The combustion fan speed is very high and the pellets are burning too quickly.
• The pellet supply is running out.
• The flue draught rate is very high.
• The pellet load is very high, it does not all burn within the set time and fresh
pellets accumulate inside the firebox.
• Adjust the load level, or increase the combustion fan speed.
The flame is very inconsistent
• Check the bottom of the pellet container; there may be large deposits of sawdust.
• The gear motor may have broken gearings.
The exchange and/or combustion fan are
running when the stove is switched off
• The flue probe is broken. Replace it
The electric components are running when
the stove is switched off
• The electronic circuit board is broken. Replace it.
The exchange fan air smells of smoke
• Check the exchange fan, it might be dirty.
The exchange fan whistles or is very noisy
• Check the exchange fan, it might be dirty.
Summary of Contents for I-DEA Angolo
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