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55

CHAPTER 5 : Troubleshooting

5

.8.

TROUBLESHOOTING –Via Fit

1.2 Shows "DHCP was unable to obtain an IP Address..."

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Summary of Contents for T3X

Page 1: ...Issue date 2017 6 30 Edition 01 Doc No SM TM AF 020 Revision date 01 Page 69 Johnson Approval Review Editor Kyle Schweitzer Alex Tang 1X 1XE T3X T 1XE3XE Service Manual Johnson Industries Shanghai Co Ltd ...

Page 2: ...2 4 1XE T 1XE3XE Operation Description 11 CHAPTER 3 1X T3X CONSOLE SPECIAL MODE 3 1 Special Mode Browse 15 3 2 Manage Mode 16 3 3 Engineer Mode 17 3 4 Service Mode 18 3 5 Test Mode 18 CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE 4 1 Initial Setup 19 4 2 BT Setup 20 4 3 VA Setup 21 4 4 Software updating 22 4 5 Special Mode Browse 23 4 6 General 23 4 7 Workout 27 4 8 Setup Default 28 4 9 Update 28 4 ...

Page 3: ...afe key 48 5 8 Touch Screen Freeze 49 5 9 Touch Screen Distortion 53 5 10Via Fit Issue 1XE T 1XE3XE 54 5 11 WIFI issue 62 CHAPTER 6 MAIN COMPONENT INSTALLATION 6 1 Wi Fi Module Install 1X 04 C T3X 05 C 63 6 1 1 Wi Fi setup 1X 04 C T3X 05 C 64 6 2 BT installation For 1XE T 1XE3XE console 65 6 2 1 BT setup For 1XE T 1XE3XE console 66 6 3 WIFI installation For 1XE T 1XE3XE console 67 6 3 1 WIFI setup...

Page 4: ...4 CHAPTER 1 SEARIL NUMBER LOCATION 1 1 CONSOLE OVERVIEW T3X T 1XE3XE ...

Page 5: ...ON 1 2 serial location model type apply list Model Console Model ID RECUMBENT R 1X 1XE R1X R1XE UPRIGHT U U1X U1XE ELLIPTICAL E E1X E1XE FRAME Console MODEL T 1X F T 1X C T1X T 1X F T 1XE3XE T1XE T 3X F T 3X C T3X T 3X F T 1XE3XE T3XE ...

Page 6: ...AD Enter program settings F UP DOWN LEVEL Adjust resistance level G UP DOWN TIME Adjust workout time H STOP Ends workout and shows workout summary data I COOL DOWN Puts the console into Cool Down mode J TOGGLE DISPLAY Cycles between 3 or 4 rows of workout information displayed in LED window The console will automatically cycle between the workout information if the Toggle Display button is pushed ...

Page 7: ... should be removed before use The 1xe has a fully integrated touch screen display All information required for workouts is explained on screen Exploration of the interface is highly encouraged The information explaining how to program for various workouts will give an explanation about the contents of each screen on the 1xe A GO One Touch Start B STOP displayed on screen during workout Ends workou...

Page 8: ...nected TV on or off L VOLUME UP DOWN Adjusts the volume output through headphones M MUTE Mutes sound N CC Turns closed captioning on or off O CHANNEL UP DOWN Change channels on the integrated console TV P LAST CHANNEL Cycle between the current channel and the previous channel 2 2 T3X CONSOLE DESCRIPTION ...

Page 9: ...t time I TOGGLE DISPLAY Cycles between 3 rows of workout information displayed in LED window The con sole will automatically cycle between the workout information if the Toggle Display button is pushed and held down for 3 seconds J EMERGENCY STOP IMMOBILIZATION To stop all functions and immobilize the unit The emergen cy stop on this treadmill must be returned to its original position in order to ...

Page 10: ... the box material Note There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use The T1xe T3xe has a fully integrated touch screen display All information required for workouts is ex plained on screen Exploration of the interface is highly encouraged The information explaining how to program for various workouts will give an explanation about...

Page 11: ...s H CHANNEL UP DOWN Allows for channel selection on the integrated console TV I HOME Will take the user back to the home screen J LAST CHANNEL Allows the user to cycle between the current channel and the previous channel they were viewing K DISPLAY MODE Allows user to cycle through display modes L CC MUTE Mutes sound and turns closed captioning on or off M NUMBER KEYPAD Allows for easy number inpu...

Page 12: ... information touch 5 To change language touch 2 USER SIGN IN 1 Enter your XID and touch 2 Enter your PASSCODE and touch 3 REGISTER A NEW USER 1 Don t have an xID account Registration is easy 2 Follow the on screen prompts to create your free account 3 Review your information and select the I ACCEPT THE TERMS AND CONDITIONS box to review the Terms and Conditions 4 Touch to complete registration You...

Page 13: ...ately Or Touch the WORKOUT CATEGORY button of your choice to customize your workout 5 PROGRAM SETUP 1 After selecting a WORKOUT CATEGORY button select one of the PROGRAMS listed to the left For more information on a selected program touch 2 Use the SLIDER CONTROLS to adjust your program settings ...

Page 14: ...14 CHAPTER 2 CONSOLE INSTRUCTION 6 HOME SCREEN ...

Page 15: ...l Mode Browse Mode name Method Programmer List special mode Manage mode 1001 Refer to below picture Engineer mode 2 0 0 1 Service mode 3001 Test mode 5001 Notes Press to scroll programmer menu Press to refer more details about programmer press to return ...

Page 16: ...e version UCB LCB Language wifi bootloader Update UCB LCB Language General Accumulate Distance 0 0 999999 Accumulate Time 0 0 999999 Language Default Language English 12 language Erase EEPROM Notes Erase language data in EEPROM Machine Type Select the right one Serial Number console frame Input the right serial number Console Frame Out of Order off On off Beeper on On off Headphone Jack Notificati...

Page 17: ...nly support Internet Disable Enable Disable Enable MAC ID Shows the actual MAC address IP Shows the actual IP address AP Mode OFF ON OFF Export setting to USB Export WiFi setting to USB Import setting from USB Import WiFi setting to USB Reset Reset internet Erp off Off 30 3 2 Manage Mode CHAPTER 3 1X T3X CONSOLE SPECIAL MODE 3 3 Engineer Mode Category Name Default Range Error codes enable Enable D...

Page 18: ...ble Disable Enable 3 5 Test Mode Category Test Procedure Display Press to test display press to back press to scroll menu keypad Press to test the keypad press to back press to scroll menu CSAFE 1 press 5 0 0 1 in turn to enter test mode 2 press to select CSAFE 3 press to start testing display will show CSAFE OK or FAIL WIFI 1 press 5 0 0 1 in turn to enter test mode 2 press to select wifi 3 Press...

Page 19: ...n select Restore Factory Defaults for setup Step 1 Select Language Step 2 Machine Selection base on MCB and frame Step 3 Features selection Step 4 Network Setup Step 5 Machine Information First column Facility ID Step 6 Date Time Setup Complete time setup and then select back to user screen initial setup finished ...

Page 20: ...20 4 2 BT setup CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE ...

Page 21: ...21 4 3 VA Setup Be sure memory sticker insert in console CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE ...

Page 22: ...22 CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE 4 4 Software updating ...

Page 23: ...n Hardware Service Errors General Workout Update Network setup Asset Management Weather TV Application Calibration Hardware Management Service Errors 4 6 General Manager Mode the same with service mode Category Name Default Range Units Comments General Screen timeout 30 15 30 60 90 1 20 never seconds Dropdown list affects those screen that go to from the welcome screen go screen workout summary sc...

Page 24: ...S Version from Manufacturer IO Version LCB Ver sion Read Only Current soft ware pulled from the hardware Engineer Mode Category Name Model Default Range Units Comments General Screen Timeout TAEUR 120 15 30 60 90 120 Never Seconds Dropdown list Affects those screens that go to from the Welcome Screen Go Screen Workout Summary Screen etc The exceptions to this are Machine Settings Service Mode and ...

Page 25: ...tware will only be able to provide the F and prefix based on the frame select ed the user must enter the rest This is then validated by DAPI Demo Mode TAEUR No Check Check No Check Sets the console into a demo mode that allows the console to emulate the MCB LCB and ignore er rors so that the con sole software can run Sets RPM to 30 Show Setup Wizard TAEUR No Check Check No Check Triggers the First...

Page 26: ...n LCB Read Only Current software pulled from the hardware 4 7 Workout Category Name Model Default Range Units Comments workout Keyboard Disable Threshold T 2 0MPH 3 2K PH Machine Mini mum 4 0MPH 6 4KPH MPH KPH Determines the speed at which the keyboard is disabled on a treadmill Machine minimum will differ by frame from 0 1MPH 016KPH to 0 5MPH 0 8KPH Maximum Workout Time TAEUR 120 10 120 minutes M...

Page 27: ...m will depend on infor mation from the system engineer Can be 0 1 0 5MPH 0 1 0 8KPH This sets the default speed during workout set up and the speed the treadmill will start at if the user presses the Go quick key Maximum Incline TA T 15 A 100 T 1 0 15 0 A 1 100 T Grade A Cool Down Time TAEU R 5 1 20 Minutes Maximum times a user can increase the cool down time Maximum Cool Down Adjustment Time Cool...

Page 28: ... workout 4 9 Update Category Name Default Range Units Comments Update Update Update From USB Update From USB Install Check a connected USB drive for updates If updates are found they will be listed under Available Updates and the button will display Install Check For Up dates Check For Up dates Check For Up dates Install Check DAPI server for up dates If updates are found they will be listed under...

Page 29: ...etwork Setup WiFi Mac Address Hardware Specified 0 0 0 0 0 0 255 255 255 255 255 255 Byte Byte Byte Byte B yte ByteIn Hex Mac address is polled from the installed hard ware Read Only should not show up if not con nected to Wifi Wifi Setup Goes to the Wifi setup page same behavior as TV tab 4 11 Asset Management ...

Page 30: ...ould be respect ed Ena ble Alerts Check Check No Check If it has a weather alert from the web site the alert mark will be in red on the workout screen De fault City Current Location which is deter mined by either the location stored in the con sole or the IP Address of the console if a loca tion has not been set GPS Coordinates Note May or may not display a loca tion other than GPS coordinates Thi...

Page 31: ...31 CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE 4 13 TV ...

Page 32: ...Calibration Category Name Default Range Units Comments Calibration Run Machine Run Ma chine Run Machine Stop Machine button alter nates between the two EUR Time RPM Calo ries Distance Heart Rate Resistance Re sistance Slider A Time RPM Calories Dis tance Heart Rate Re sistance Incline Re sistance Slider Incline Slider T Time Incline Speed Calories Dis tance Heart Rate In cline Slider Speed Slid er...

Page 33: ...eep volume 4 17 Service Category Nam e De fault Range Units Comments Service Ser vice History Battery Belt Drive Belt Gener ator Flywheel Belt Running and Flip Deck Belt Running and New Deck Chain Drive Chain Stair Console Cable Reset Headphone Accumulators Reset Accumulated Time Reset Accu mulated Distance Reset Total Floors Reset Factory Defaults Generates a service entry from the service items ...

Page 34: ...34 CHAPTER 4 1XE T 1XE3XE CONSOLE SPECIAL MODE 4 19 Management ...

Page 35: ... calibration T1XE3XE 06 TM708 1 Enter 8 6 8 2 4 then press enter again Enter the screen calibration 2 Follow the instructions on the screen Press the cross symbol 3 seconds until showing up the OK 3 Finish the screen calibration Back to main interface 1 2 3 4 5 6 ...

Page 36: ...36 CHAPTER 5 Troubleshooting 5 1 Electrical Diagram 1 1X Electrical Diagram 2 3X Electrical Diagram ...

Page 37: ...37 CHAPTER 5 Troubleshooting 5 1 Electrical Diagram 3 T 1XE3XE Electrical Diagram ...

Page 38: ...38 CHAPTER 5 Troubleshooting 5 1 Electrical Diagram 4 T1XE3XE 07 TM708 Connection Diagram ...

Page 39: ...ion 1X UCB PORTS DESCRIPTION CN1 USB CN8 quick key connector for Clibmill CN2 Interface digital CN9 MYETV CN3 TV power CN10 CSAFE CN4 Heart rate CN11 TV Csafe SPK CN5 Earphone CN12 Main key CN6 Key LED CN13 TV key CN7 MATRIX heart 1X UCB Front side ...

Page 40: ... T 3X UCB PORTS DESCRIPTION CN1 USB CN8 Heart Rate CN2 Interface digital CN9 Quick Key Earphone HRT CN3 TV power CN10 TV Keypad CN4 JTAG1 CN11 Main Key CN5 UCB STATUS CN12 C SAFE TV CN6 Overlay LED CN13 TV CN7 SAFEKEY CN14 C SAFE PCTV 3X UCB Front side ...

Page 41: ...CHAPTER 5 Troubleshooting 5 2 Ports Description T 1XE3XE 06 C UCB PORTS DE CN1 To screen display CN6 Main Key CN2 To MCB CN7 NET Port CN3 To Touch Panel CN8 Tuner IN CN4 SD Slot CN9 Tuner OUT CN5 TV Power ...

Page 42: ...hone CN3 12v Output CN14 IR Port CN25 SPR L CN4 12v Input CN15 Headphone HR Port Quick keys CN26 SPR R CN5 Console wire CN16 Headphone CN27 Fan CN6 Safety key CN17 BT Port CN28 Internet port CN7 Back light CN18 E stop CN29 TV Tuner Ypbpr CN8 10 1inch panel CN19 CN30 TV Tuner CVBS CN9 15 6inch panel CN20 CN10 USB Dongle TV Tuner CN21 BT Port CN11 Touch Screen CN22 USB ...

Page 43: ...l to rectify speeds C 00A1 No response of motor speed sensor keep time for LCB default C 2 MCB Errors Error code Description class level 0201 LCB battery low voltage Battery voltage 11 2V A 0240 Low AC power input voltage B 0241 Low DC bus voltage of motor driver B 0242 LCB over temperature B 0243 Soft start circuit of DC bus fail B 0244 ECB sensor fail B 0245 ECB calibration fail B 0246 ECB over ...

Page 44: ...over temperature C 02B2 Safe key action response C 02B3 Machine Type Error C 02B4 Resistance Type Error C 02B5 Inverter sensor the normal rated current over 150 can hold 60 sec C 02B6 Speed up have over current Software discover C 02B7 Speed down have over current Software discover C 02B8 Running status over current Software discover C 02B9 The inner memory IC data write error C 02BA The inner mem...

Page 45: ...rrent B 0343 UCB Over supply voltage B 0344 Timeout receive packet Not recommended for re use make use of 04B0 code B 0345 Correct packet but LCB without the function B 0346 UCB detect the error of LCB incline position error B 0347 VA Load program fail B 0348 Motor not to run After adjustment speed 40 seconds but did not receive continuous RPM B 03A5 Failed to load program programs exist in the fi...

Page 46: ...B 0443 MCB read or write wrong B 04A0 LCB 無通訊回應 LCB No communication response LCB 逾 3 秒未收到 UCB 任何正確數位通訊命令封包 LCB 3 second No communication response EUPs 喚醒機制下 EUPs Wake up mode EUPs 喚醒 400ms 觸發訊號 0x7A 指令至收到第 2 道非 0x7A 指令前停止 Timeout 的計數動作直到第 2 道指令收到確認後才開始進行 Timeout 3 秒的計數動作 EUPs Wake up and next command before LCB need stop timeout count Wait next command and get it LCB will restart timeout coun...

Page 47: ...to the outlet and the machine check to see if the connection of adapter is well Remove the console and check to see if the console wire has good connected with the console Remove the console mast and check to see if the console upper cable and console lower is connected well Remove the side cover and check to see if the wires are connected well If the voltage through the console cable is 12VDC the...

Page 48: ... plug in plug out terminals to see if the terminal are connected well 3 Check Keypad pad and heart rate metal if connection with AOV meter 5 7 Safe Key ISSUE 1 SYMPTOM When Safe Key be trigger but the machine not STOP 2 SOLUTION 1 poor connection to the terminals on console control board Check the safe key connection wire if break t by AOV meter if connection wire break The AOV meter will read ohm...

Page 49: ... Test and Touch calibration then press Start Fig 1 3 If console does not begin to countdown It means calibration failed Try again 4 Turn off power 30 seconds then turn on the console to see if calibration process function is normal Note 1 Please use finger or pen to calibrate and be careful not to touch panel beside the finger or pen ...

Page 50: ...he 2 bolts from console back cover remove the cover Fig 1 2 Loosen the 4 bolts from console center area remove case and console base Fig 2 Fig 1 Fig 2 3 Check if the touch panel ribbon cable is damaged rust Fig 3 Fig 4 Fig 3 Fig 4 Note Please take the photo in case you need to upload to OLS system ...

Page 51: ...Pins 1 and 3 value should be around 300 Ω or 700 Ω Place probe on Pins 2 and 4 value should be around 300 Ω or 700 Ω 6 Unplug ribbon cable then plug back in check if function is normal 7 If function still is not normal exchange the touch panel module and start from step 1 8 If function is normal after changing touch panel It can determine touch panel module defect ...

Page 52: ... calibration fails follow these steps 1 Loosen the 2 bolts from console back cover remove the cover Fig1 2 Loosen the 4 bolts from console center area remove case and console base Fig2 3 Took off front cover on console peel off tape and remove ribbon wire Fig3 1 between and 1 2 4 5 should be 2 between any two pin should 150 250Ω If not display above value The touch panel damaged Fig1 Fig2 Fig3 ...

Page 53: ...and Touch calibration then press Start 2 Execute step 1 4 calibrate Page45 3 Open the console cover same as Page 46 step 1 step2 4 Unplug the connection wire same as Fig 1 5 Plug in the connection wire to see if can improve the screen distortion 6 If screen display still is not normal switch to a new circuit board to see if can improve the screen distortion Fig ...

Page 54: ...hase 6 Has the Via Fit equipment ever successfully connected to the internet Yes or No For every support case always begin the support process with the following steps 1 Instruct the customer to cycle power on their Via Fit equipment 2 If possible restart their home WiFi router 3 Wait for the Via Fit equipment and the WiFi router to fully boot up ISSUE 1 Connect Issues 1 1 During workout shows Log...

Page 55: ...55 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 1 2 Shows DHCP was unable to obtain an IP Address ...

Page 56: ...56 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 1 3 Registered new xID but shows The xID or Passcode you entered is incorrect ...

Page 57: ...57 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 1 4 Shows Unable to Connect to Via Fit at this time ...

Page 58: ...58 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 1 5 Machine previously connected to Via Fit but now connection fails ...

Page 59: ...59 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 2 Track Issues 2 1 Workouts from Via Fit equipment do not post to Via Fit Workout Tracking ...

Page 60: ...60 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 3 Share Issues 3 1 Workouts from linked third party sites do not post to Via Fit Workout Tracking ...

Page 61: ...61 CHAPTER 5 Troubleshooting 5 8 TROUBLESHOOTING Via Fit 3 2 Workouts from Via Fit equipment do not post to third party sites ...

Page 62: ... com or others website Fig3 If connection fail on item one It need change router and try again If connection fail item 2 3 It ISP problem Please contact local ISP internet service provider Fig 1 Fig 2 Fig 3 5 9 1 Issue Console WIFI test fail 1X 3X console can no see the WIFI signal strength on screen 1XE 3XE Solution 1 1X 3X Enter manager mode enter Internet function section 3 2 Page 15 1XE T 1XE3...

Page 63: ...Fi module into socket carefully Fig 3 4 To tightness Wi Fi Module with 2 pcs of screws Fig3 5 To assembly the UCB into consoles Fig1 Fig2 Fig3 6 1 2 Wi Fi configuration file prepare and uploading 1X T 3X 1 Prepare Wi Fi configuration file Filename wifi_set cfg Fig1 2 Store to USB stick Fig2 3 Insert USB stick in console USB port 4 Press 1001 enter manage mode Choice Internet Import setting from US...

Page 64: ...wer on 2 Press enter key 3 sec and display CSAFE OK Fig1 3 Press key back to previous menu Fig 2 4 Press speed up key and choice Wi Fi function Fig 3 5 Press enter auto search Wi Fi Fig 4 6 When see WiFi ok Wi Fi setup complete Fig 5 7 Press back to previous user menu Figure6 Fig1 Fig2 Fig3 Fig4 Fig5 Fig6 ...

Page 65: ...1 Take the control board Fig1 2 Put the control board on its installation location red circled area Fig 2 3 Lock three Φ2 9x7 screws Round head screw Fig 3 4 Use anotherΦ2 9x7 Round head screw to lock the grounding wire Fig 4 5 Insert USB connection cable Fig 5 Fig1 Fig2 Fig3 Fig 4 Fig 5 ...

Page 66: ...n on BT on mobile phone first and then select media player on machine screen it will take 10 30 seconds to search if succeed screen will show the name of phone BT Fig2 3 Click the BT you want to connect on machine input mate number on phone Fig3 4 If BT icon on machine turns yellow BT setup successfully Fig4 Fig1 Fig2 Fig3 Fig4 ...

Page 67: ... Aligned the hole on WIFI Module with the hole on main board Fig2 3 Get WIFI antennas right and left side Fig4 4 Lock WIFI antennas refer to the right side photo use 4 Φ5x12 umbrella head screw to fix the antenna Fig5 5 Connect the antenna terminal with the WIFI mod ule Fig1 2 Lock 2 screws Fig 3 Fig3 Fig4 Fig 5 Fig2 ...

Page 68: ...e 1 Press 3 0 0 1 to enter engineer mode Fig1 2 Select network setup to choose WiFi setup Fig2 3 choose the SSID you want to connect Fig3 4 input WiFi password and tick Fig4 5 when the WiFi icon turns to yellow WiFi setup successful Fig5 Fig 1 Fig 2 Fig 3 Fig 4 Fig 5 ...

Page 69: ... card Fig1 2 Insert the TF card into the main board refer to the right side photo insert TF card to this area Fig2 Fig1 Fig2 6 4 1 VA setup For 1XE 3XE console 1 Select virtual active Fig1 2 Click Fig2 3 Click go Fig3 4 If succeed you will see virtual VA Fig4 Fig1 Fig2 Fig3 Fig4 ...

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