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Johnson Health Tech. Co., Ltd.

Anomaly

code

Code description

Cause of anomaly

Countermeasures

B2

Front and back

overload

Front and back motor

current is too high

1. Check if the machine core structure is

seized

2. Replace machine core

B3

Up and down

overload

Up and down motor

current is too high

1. Check if the machine core structure is

seized

2. Replace machine core

3-5. Error code (B2, B3)

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Summary of Contents for J-5600

Page 1: ...J 5600 MASSAGE CHAIR SERVICE MANUAL 2014 03 17 EV 2...

Page 2: ...Johnson Health Tech Co Ltd...

Page 3: ...3 1 OF 90 3 2 A0 3 3 A1 3 4 A2 A3 B0 B1 3 5 B2 B3 C0 C1 3 6 D0 3 7 E0 3 8 E1 E2 4 Common troubleshooting 4 1 Fail to start 4 2 Pushrod motor 4 3 Single air bag 4 4 All air bags 4 5 All air bags 4 6 Ma...

Page 4: ...n body electrostatic discharge ground wire if it is required to directly contact the baseplate when performing operations or touch the ground wire ground wires of fridges washing machines etc with bar...

Page 5: ...Johnson Health Tech Co Ltd 1 Product Specifications...

Page 6: ...Johnson Health Tech Co Ltd 1 Product Specifications...

Page 7: ...l controller is not yet actuated press MANUAL MANUAL and LEG STRETCH LEG STRETCH on the manual controller at the same time for 5 seconds and the controller will display 2 Then press REPEAT REPEAT key...

Page 8: ...ct 8 modes including P0 P4 P7 P8 PU In mode selection state press WIDE WIDE to enter the mode to operate the massage chair After mode selection use UP UP and DOWN DOWN again to select the element to b...

Page 9: ...yer of menu this key has the same function as the ESC key of the computer keyboard After element selection use AIR STRENGTH to adjust the element speed and the intensity will be displayed as the air p...

Page 10: ...moves or motor rotates forward 1DUURZ Motor rotates reverse Power switch Exit engineering mode Air bag strength panel Speed selection 3 high 2 medium 1 low LCD LCD Operation Time window Display selec...

Page 11: ...ng mode P7 Automatic testing mode P8 Life testing mode PU Software version check 2 Engineering mode introduction Engineering mode introduction P0 Manual controller testing mode P1 Motor testing mode P...

Page 12: ...A4 Kneading Forward and reverse rotation of machine core A3 Front and back movement of machine core A2 Up and down movement of chair back A1 Up and down movement of foot machine Motor test mode is ma...

Page 13: ...ck C1 Up and down movement of foot machine Sensor testing is mainly used to test and indicate limits and counts When operating motor in this mode LCD time window will display the digit returned by the...

Page 14: ...per limit light is it means that the machine core is unable to move upward when the lower limit light is on the machine core is unable to move downward The Massage Strength lamp signal 1 of massage in...

Page 15: ...chair back Current testing is mainly used to test if the motor current is too high When the returned number exceeds 100 the carrying digit will display massage intensity 100 500 D3 is a major test ite...

Page 16: ...y the inflation rate is normal there is leakage etc It can also distinguish the position of the air bag to be tested via the pattern on the manual controller P4 air bag testing 1 left arm air bag 2 ri...

Page 17: ...Johnson Health Tech Co Ltd 4 instep air bag below the leg 2 4 Engineering mode P4...

Page 18: ...ction and the time window displays U0 to enter manual controller software version check function c Press air pressure strength key and the time window displays in a jumping loop of v1 04 v1 04 indicat...

Page 19: ...es will appear on the machine s manual controller and the machine will stop Maintenance personnel can judge the fault conditions and anticipate maintenance materials based on the error code reported b...

Page 20: ...the machine is normal 3 Replace the lower panel and then confirm if the machine is normal 4 Ask for assistance of original factory 90 Communication error Communication timeout between manual controll...

Page 21: ...untermeasures A0 Kneading seized After the software gives an instruction the kneading sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor...

Page 22: ...eized After the software gives an instruction the up and down sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor works normally and code...

Page 23: ...hen the machine core moves up and down safety switch is triggered 1 Except in Japan this anomaly code is shielded in the software while only keeping hardware structure updating software can eliminate...

Page 24: ...2 Front and back overload Front and back motor current is too high 1 Check if the machine core structure is seized 2 Replace machine core B3 Up and down overload Up and down motor current is too high...

Page 25: ...sk users to place their backs to the massaging balls as closely as possible When the massaging balls move forward for detecting push backward as strongly as possible Aged mechanical structures of the...

Page 26: ...ront and back count After the software gives an instruction the front and back sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor works...

Page 27: ...e 3 Use spare parts to connect the main board to confirm if chair back pushrod is damaged 4 Replace main board E2 Foot machine count anomaly After the software gives an instruction foot machine pushro...

Page 28: ...late when performing operations or touch the ground wire ground wires of fridges washing machines etc with bare hands to discharge the static electricity of the human body before carrying out operatio...

Page 29: ...eset the power led turns on and then off immediately the circuit system may be short circuited and requires attention It is recommended to ask the personnel with electronic background to check and rep...

Page 30: ...AC110V AC220V in mainland China power supply of output end of EMC board is normal Possible cause EMC board fuse damage EMC board damage or poor contact of connecting line 4 1 Fail to start Fail to st...

Page 31: ...e power is off measure if the fuse is damaged The main purpose is to measure if the input end voltage has output voltage AC110V or AC220V after passing through the filter if there is no voltage check...

Page 32: ...pply is normal Measure transformer output end voltage no load AC24 28V AC12 15V AC15 18V Possible cause the fuse inside the transformer is damaged replace the transformer AC12V AC15V AC24V AC24V 4 1 F...

Page 33: ...again and observe if the indicator light of the master control flashes normally Please refer to 5 2 Software Update e Change to the spare manual controller for operation If it operates normally repla...

Page 34: ...tor which does not work and replace with spare pushrod motor or replace with the electric pushrod which works normally on the machine for testing Replace master control panel Replace pushrod Still doe...

Page 35: ...iagram Check if the solenoid valve works normally Check if each air channel connector leaks air pipes are compressed and shut off connect and fasten again replace aged air pipes 4 3 Individual air bag...

Page 36: ...udge whether the air pump works or not by listening to its sound c Check if the solenoid valve works normally No Check air valve connecting line or replace master control panel No check air pump power...

Page 37: ...back machine core motors cannot move forward it is required to note that if the front limit lamp signal is triggered when the front limit lamp is on it represents that the lower control panel thinks t...

Page 38: ...utput 24V no check motor power line power line PASS replace master control panel 24V yes replace machine core or replace machine core motor kneading motor is not suitable for field replacement refer t...

Page 39: ...o the replacement method is the same the only difference exists in outer shell disassembly sequence Prepare materials as follows Prepare tools screw driver cable tie diagonal cutting plier and needle...

Page 40: ...ealth Tech Co Ltd 1 Turn off the power supply and remove the outer shell s 4 screws 4 screws indicated by red solid lines 2 screws indicated by red dashed lines 1 5 1 Replace machine core Replace mach...

Page 41: ...core Replace machine core 2 Enter the engineering mode A0 refer to 2 1 elevate the machine core to the proper height and cut the cable tie fixing the signal line 3 Use Phillips screwdriver to loosen...

Page 42: ...supplementary piece screws of the upper rail 5 Use the manual controller to operate the machine core refer to 2 1 to adjust the position 6 Move the machine core roller to the upper position to prepar...

Page 43: ...assist with hands 8 Make the rollers on the upper sides off the rails 9 Elevate until breaking away from rack engaging state 10 Unplug the power line and signal connecting line 11 Use both hands to re...

Page 44: ...lastic gaskets are needed for the right side roller of the new machine core and such materials can be obtained from the old core 14 It should be noted that spring and metal gaskets are needed for the...

Page 45: ...not locked 17 And use the cable tie to fix the connecting line on the machine core metal plate If the tie specification is small use two or more ties for fixing There are holes for fixing the ties in...

Page 46: ...rm that the sensor works normally and adjust the metal plate properly to the center position about 2 mm from both sides 19 Lower the machine core to the lower limit and confirm that the sensor works n...

Page 47: ...e jconsole bin B Lower control panel application software jfitness bin It is recommended to install the software in the flash drive below 8GB to avoid that the lower control panel cannot read the flas...

Page 48: ...ine power switch press the manual controller power switch continuously d Then you will see the pounding lamp is on Press the power key continuously and then you will see that the pounding lamp keeps f...

Page 49: ...hine core to the half height and confirm that the chair back is empty or not loaded any load will affect the numerical value Proper height is indicated by the green portion in the picture the cushion...

Page 50: ...on wide to make the machine core move forward At this time a number will appear and confirm that the number is not greater than 30 5 If it is greater than 30 adjust through the following steps 2 3 4 5...

Page 51: ...rear cover 2 Enter the engineering mode A0 refer to 2 1 to elevate the machine core to the proper height Prepare tools 3mm Allen key 7mm open end wrench screwdriver and flathead screwdriver 5 3 Adjus...

Page 52: ...the other 3 screws A total of 4 screws require the adjustment 7 After the adjustment enter the engineering mode D3 to check if the number is lowered to below 30 8 If the number is lower than 50 the ad...

Page 53: ...Tech Co Ltd Right armrest Manual controller Foot machine unit Foot pushrod Chair back unit Seat Pad Machine core unit Lower control panel unit Left armrest Chair back pushrod 5 4 Complete machine bre...

Page 54: ...Co Ltd Up and down motor Front and back motor Kneading motor Upper and lower limits and upper and lower numbers Advance and retreat sensor Adapter board Kneading sensor Pounding motor 5 5 Machine cor...

Page 55: ...Johnson Health Tech Co Ltd Air valve 5 6 Lower control panel breakdown drawing Air pump Transformer Lower control panel...

Page 56: ...Johnson Health Tech Co Ltd Uibol Zpv WELLNESS CS Contact Information Topazs Skype iomnsiatopazs p 8864 25667100 EXT 568 Email topazsyang johnsonfitness com...

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