Johnson E7000, Service Manual

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defective electronics back to JHT in a routine basis (monthly is preferred). Fill out
the warranty claim form and send it to JHT.
Defective motors: The distributor may choose by himself the disposition of the
failed motors under warranty. You can either send the motors to your local motor
manufacturer’s authorized dealer for repair or you can remove the name plate,
attaching a label on it to identify the failure symptom and send it back to JHT on a
routine basis (monthly is preferred).
Defective Mechanical Components/Accessories: To receive a credit or the free
replacement parts for the defective mechanical component under warranty, simply
fill out a warranty claim form attached with the photo, graph or other media that
could show us the outlook of the failure. Send all the information to JHT for
approval.
Defect Return:
After finishing the above processes with each kind of component,
the distributors are then required to contact JHT for a returned authorization and
shipping arrangement (This may not be required for the mechanical defects). Once
it is authorized by JHT, the distributor should pack the parts in the most
appropriate way and send the package by the way as advised by JHT.
Issuing Credit: It is within JHT’s discretion to issue a credit or send parts with no
charge to the distributors after the returned parts have been verified to be really
defective. If the parts returned has been verified to be non defective and is good
enough to be used, it will be sent back to the distributor. The distributor will be
responsible for all the shipping cost incurred. No credits will be issued on the
defective returns that can be proved to fail due to misuse, neglect or abuse.
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If you have any trouble in troubleshooting the failures or if you wish to complain
for a mass failure to JHT, you can fill out the
Field Failure Report to JHT. JHT will
respond to your report within one day. You may call JHT customer service
department directly as well if you wish, but before doing this it is preferred for you
to send out the forms in advance.