Johnson E7000, Service Manual

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Generally, if not otherwise specified, JHT provides one and a half year warranty
for all JHT products starting from the date of production. Warranty coverage for
each product will be detailed in the respective product owner’s manual.
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The distributor should send out the replacement parts without charge within 24
hours for any customer’s warranty claim due to defects of JHT workmanship or
materials and the defects occurs during the warranty period. The distributor
should also send out the replacement with charge within 24 hours for the service
claims due to accident, abuse, neglect, or for the claims with the warranty expired.
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All the importers and distributors are required to keep an inventory of spare parts
especially for those of which are recommended by JHT to service their customers
in time. Distributors are advised to purchase the spare parts at 2%~3% of the total
value of each shipment along with the shipment order or to always keep in their
stock at least 2 to 5 pieces of each spare parts, especially the electronics parts, of
the different model.
If there is any importer or distributor failed to do so and wish
that JHT send the replacement parts by express, it will be within JHT’s discretion
how to charge the distributor for both the replacement parts and shipment cost.
A
list of recommended spare parts could be provided with the shipment sales
confirmation as long as the request is made to your JHT sales representative and is
contained in the service manual as well. Please refer to the parts list to fill out the
Parts Order Form and send it to your sales representative to order the parts as
required.
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Defective electronics: To receive a credit accordingly, the distributor must collect
the defective electronics, attach a label or tag on the defective part to identify the
following information as a minimum requirements which contain the production
serial number, symptom of failure and the warranty claim number. Send the