John Lewis JLBIIH613 User Manual Download Page 24

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Repairs - after sales service

Your original receipt acts as your guarantee and

confirms your guarantee period. Please make

sure you retain it. The guarantee does not cover

you against faults caused by accidental damage

or misuse. For further details visit

johnlewis.com/customer-services. If it is not

working correctly refer to the "Troubleshooting"

chapter in this user manual. If a fault occurs

which you can not resolve through following the

advice and information contained within this

instruction manual, the next step is to contact

John Lewis technical support on:

0330 1230106

They will give you details for your local service

engineer. Before calling out an engineer, please

ensure you have read the details under the

heading “Troubleshooting”.
When you contact your local service engineer

you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of fault

4. The purchase date as found on your receipt

5. The model and serial number of the appliance.

So that you always have these numbers at

hand, we recommend you to make a note of

them here:

• Mod.......................................

• P.N.C.....................................

• S.N.........................................

IMPORTANT: If you call out an engineer

to a fault listed under the heading

''Troubleshooting'', or to repair a fault

caused by incorrect use or installation, a

charge will be made even if the appliance

is under guarantee.
Spare parts
Always insist on genuine spare parts.

An authorised service engineer should service

this product, and only genuine spare parts

should be used. Under no circumstances should

you attempt to repair the appliance yourself.

Repairs carried out by inexperienced persons

may cause injury or serious malfunctioning.

Please contact John Lewis technical support on

0330 1230106 for assistance.

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