1
If you are experiencing problems
with your radio, there are some
quick and easy checks that you
can do, which may help to solve
the problem��
Unable to connect to the wireless
network
-
Some access points may be set
up so that only registered MAC
addresses can connect to them�� The
person who set up your network
will be able to advise if you need to
enter the MAC address of your radio
to the list of allowed devices in your
access point�� See page 6 for how to
find the MAC address of your radio��
You will need to refer to your access
point guide to find out how to add
the radio’s MAC address into the list
of allowed devices��
- If you have an encrypted network,
check that you have entered the
correct key or passphrase into the
radio�� Remember that you must
enter the key or passphrase exactly
as it appears in your access point��
You can connect to the network
but cannot play some internet
radio stations
- The station may not be broadcasting
at the time of day that you have tried
to listen to it�� (Depending on the
particular radio station if may be in a
different time zone)
- The station may have too many
people trying to connect to its servers
and their server capacity may not be
enough to enable everyone to connect��
- The station is not broadcasting
anymore
- The internet connection between
the server (often located in another
country) and you is slow�� Some
Internet Service Providers may fail to
provide service is some geographical
areas�� You could use a computer to
check if the internet radio station can
be received��
-If the radio station connection is
intermittent or keeps stopping��
Check your broadband connection
and speed�� If you are experiencing
an intermittent service or high
error rate on your broadband
connection your radio will not be
able to continuously connect and
play in internet radio mode�� If you
are experiencing problems with your
broadband connection, you will need
to contact your broadband provider
Radio reception is poor
- Please check that the aerial is FULLY
extended for the maximum signal
strength and improved reception��
- Try moving your radio to an
alternative location to see if
the reception improves�� Please
remember to scan for DAB
stations again once you have moved
your radio�� See page 13��
- Check that you do not have other
electrical equipment too close to
your radio, causing interference��
- Visit www��digitalradionow��com for
information about DAB reception in
your area��
Simple solutions
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