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WARRANTY POLICY
Congratulations on your purchase of Petrol Chainsaw. In order to get maximum
benefit from your new purchase, please be aware of the warranty provisions
outlined in this document.
2 YEAR [REPLACEMENT/REPAIR] WARRANTY
Your Petrol Chainsaw is guaranteed for a period of 24 months from the original
date of purchase. As the product is intended exclusively for home DIY (Do It
Yourself) use, thus use of this product for professional, industrial or high frequency
use will
VOID
this warranty. If your product is defective, it will be repaired or
replaced in accordance with the terms of this warranty.
The warranty is provided by Mitre 10 (New Zealand) Limited (“known as Mitre 10”)
Rights & Remedies
We are dedicated to delivering a quality product to all our customers. All of our
products are warranted for two years from date of purchase against defects in
material and workmanship.
If we determine that the product has a manufacturing fault, we will repair or replace
it free of charge to you. The decision to repair or replace is solely at the discretion of
Mitre 10 (New Zealand) Limited.
What do we require?
It is our requirement that all warranty claims are accompanied by a proof of
of purchase is not provided, Mitre 10 (New Zealand) Limited reserves the right to
charge a service fee and/or charge for parts replaced/repaired. A return freight
charge may apply.
The warranty is ‘return to base’ and not a free in-home service. This means the
customer is responsible for any inwards freight charge to return the product to the
