4.2
Hotline, support and service
If you have technical questions about project engineering or commissioning
of the servo amplifier, our hotline can provide you with fast, focused
assistance. Before contacting us, please have the following information
ready:
1. Type designation, serial number and software version of the device (see
software nameplate)
2.
JetSym version used (menu ►Help ►About JetSym...)
3. Displayed error code (on 7-segment display or in JetSym)
4. Description of the error symptoms, how it occurred and the relevant
circumstances
5.
Save device settings to file in
JetSym
6. Name of company and contact partner, telephone number and e-mail
address
The hotline is open from Monday to Friday from 8.00 a.m. to 5.00 p.m.
(CET) and can be reached by telephone, e-mail or Internet:
Phone: +49 7141 2550-444
E-mail: [email protected]
Internet: www.jetter.de ►Support
NotICe:
If you need consultation beyond the scope of the hotline, you will find all
offered services in the industry catalog. You can download the Industry
Automation catalog from our website http://www.jetter.de under the heading
"Quicklinks".
Jetter AG
73
JetMove 3000
Diagnostic functions