© 2013 Jetta Corporation
.
All rights reserved. REV 06/2013
800-288-7771
10
owner’s manual
Verbiage Copy
troubleshooting
Pump will not start.
Check to ensure that power is flowing to the electrical outlet. After inserting the plug fully into the outlet, reset the
GFCI. Check to see if the air hose is connected to both the pump and the on/off switch located on the under mount
of the bath.
NOTE: The pump can not operate if the bath is not filled with 2” of water above the top jets.
Water leaks around pump.
Check to see if the black union nuts on the pump are tight and if the O-rings are sealed properly. Loosen the unions
from the PVC, reset the O-rings for proper seating, and then tighten the union nuts BY HAND until seal is formed.
Tub will not come on.
Check to see if there is power to the receptacle by plugging in a light or a hair dryer. The GFCI controlling that
circuit may be tripped. If you push the button and it still does not come on, verify that both ends of the clear vinyl
tubing are connected to the transmitter body on tub and air switch on motor.
Tub will come on by itself.
If you turn the button and the tub does not shut off, the switch may be defective. Call your Jetta rep for replace-
ment. If you have a push button and the tub comes on by itself, pressure may be built up inside the clear vinyl tub-
ing (cvt). To fix this, punch a small hole into the cvt to release the pressure. The hole should be no larger than the
tip of a screw.
Tub will not shut off.
If you have a push button and the tub does not shut off, the red vinyl tubing may not be connected to transmitter
body on tub or the air switch on motor.
Motor comes on and hums.
This condition may be a symptom of the pump shaft being stuck due to the build up of minerals, or debris collecting
on the impeller on the pump. Unplug the pump motor and locate the fan cover on the back end of the pump. With
the pump unplugged, insert a screwdriver through the center hole in the fan cover and attempt to rotate the pump
shaft. If the shaft rotates but the pump still does not operate properly the pump assembly may have to be replaced.
Motor comes on but will not push water.
First check to see if the jets turned on (clockwise opens, counterclockwise closes). If they are on and the motor still
does not push water, the pump may be mounted too high (this will be a problem on new installs only), and air may
be trapped in the line. Remove 1 pump board from under the motor and lower the motor accordingly. Foam may
have to be chipped away from the flex lines to accomplish this.
The light will not come on.
Since the light has a separate power source, first check to see if the light is plugged in and the bulb isn’t burnt out.
If it still doesn’t work, check to see if the red vinyl tubing is connected correctly to the transmitter body on tub to
the transformer box (small mounted rectangular black box) on the tub base.
How do I change a defective bulb?
The bulb can be changed from inside the tub. Each light is supplied with a special wrench, which has square
corners to fit the wall fitting square corners. Unscrew the wall fitting, and making sure the “O” ring does not
fall out. The light bulb pulls straight out for removal, and pushes straight in to install.
If unit is within the limited factory warranty, contact Jetta Corporation at (800)-288-7771
with your purchasing information on hand, so that we may service you better.
