DE LUXE GAS GRATES / INSTALLATION AND OPERATING INSTRUCTION MANUAL
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22. Fault Identification / Corrective Action
The following table lists typical symptoms and provides information in regard to
remedial actions to be taken. Should these actions not resolve the problem then a
qualified service technician must be consulted.
Symptoms
Corrective Action
Gas Smell
Immediately shut-off the gas supply to the fire at the valve.
Contact a qualified service technician.
Fire does not ignite after
several attempts
Check that the gas supply valve is in the open position.
Ensure that the gas supply line has been purged to flush out any
air.
Confirm the presence of spark at the electrode during the start-up
procedure.
Verify that there is an incoming gas supply from the gas cylinder.
Verify that the LPG bottle is not empty or the Towns Gas line valve
shut-off.
Contact a qualified service technician.
Excessively high flames This could be due to a malfunctioning gas pressure regulator
allowing a higher than permitted gas supply pressure to the gas
valve.
Contact a qualified service technician.
Excess soot build-up on
coals
Ensure that none of the ceramic coal pieces are obstructing the
flame channel.
Back-burning / back-
lighting
Back-burning can be indicated by a roaring sound coming from the
back of the fire when it is first ignited by the pilot on start-up.
There may also be evidence of flames occurring on the underside of
the burner tray, at its rear.
If you experience this during start-up, immediately shut the appliance
down and contact a qualified service technician.
