Claim Process.
If you experience any problem with the fan, immediately shut down fan operation
and contact us so that we may help troubleshoot. In the event that the problem
is not resolved over the phone, customer must
a) file a claim,
b) obtain an RMA #,
c) package claimed part(s) appropriately to prevent any damage during handling
and shipping,
d) ship the claimed part(s) to Jet Black Fan Systems, with prepaid shipping and
insurance. Customer is responsible for any costs incurred to uninstall defective or
re-install replacement fan parts. Upon receipt and review of the parts being
claimed against the warranty, Jet Black Fan Systems will advise disposition for
the claim. If it is determined that the claimed part has a manufacturing or
workmanship defect, then Jet Black Fan Systems will, at its option, either repair or
replace the defective component and ship it back to the customer. If it is
determined that the source of component failure is outside of the scope of this
warranty, then the Customer will be given the option to purchase a replacement
part. Jet Black Fan Systems reserves the right to make the final determination as
to whether the component is covered under this Limited Warranty.
You can contact us via phone or email to initiate the claim process. Customer
must provide the serial number of the fan, which is located on the fan motor. If
this is not accessible then purchase date, customer address should be adequate.
This document is a statement of product warranty and is not an insurance
certificate.
Contact Information
Distributed in NZ by
Punchbowl Packaging Ltd
T/A
Jet Black Fan Systems
646 Glenbrook Road
RD4 Pukekohe
Auckland
New Zealand
Manufactured by
KaLe Environmental Technology(Shanghai)Corp
开勒
环境科技
(
上海
)
股份有限公司
Web: www.kalefans.com
Email: [email protected]
