11
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at
1-800-JENNAIR (1-800-536-6247)
to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call:
1-800-JENNAIR (1-800-536-6247)
.
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call:
1-800-688-2080
(Monday - Friday, 8:00 a.m. -
8:00 p.m. Eastern Time).
NOTE:
When writing or calling about a service problem, please
include the following information:
1.
Your name, address and daytime telephone number.
2.
Appliance model number and serial number.
3.
Name and address of your dealer or servicer.
4.
A clear description of the problem you are having.
5.
Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Accessories
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
All-Purpose Appliance Cleaner
Order Part Number 31662
In Canada
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at
1-800-807-6777
to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer Interaction Centre
1901 Minnesota Court
Mississauga, ON L5N 3A7
Web address: www.jennair.ca
Or call:
1-800-807-6777
.
NOTE:
When writing or calling about a service problem, please
include the following information:
1.
Your name, address and daytime telephone number.
2.
Appliance model number and serial number.
3.
Name and address of your dealer or servicer.
4.
A clear description of the problem you are having.
5.
Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
Interaction Centre.
