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IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit
https://jennair.custhelp.com.
2.
All warranty service is provided exclusively by our authorized Jenn-Air Service Providers. In the U.S. and
Canada, direct all requests for warranty service to:
Jenn-Air Customer eXperience Center
1-800-JENNAIR (1-800-536-6247).
If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.
JENN-AIR
®
COOKING
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase including dealer or retailer name and address
FIVE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY (PARTS & LABOR)
For two years from the date of purchase, when this major
appliance is installed, operated and maintained according to
instructions attached to or furnished with the product, Jenn-Air
brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter
“Jenn-Air”) will pay for factory specified replacement parts and
repair labor to correct defects in materials or workmanship
that existed when this major appliance was purchased or, at
its sole discretion replace the product. In the event of product
replacement, your appliance will be warranted for the remaining
term of the original unit’s warranty period.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY
(CERTAIN COMPONENT PARTS ONLY -
LABOR NOT INCLUDED)
In the third through fifth years from the date of original purchase,
when this major appliance is installed, operated and maintained
according to instructions attached to or furnished with the product,
Jenn-Air will pay for factory specified parts for the following
components to correct non-cosmetic defects in materials or
workmanship in these parts that prevent function of this major
appliance and that existed when this major appliance was
purchased. This is a limited 5-year warranty on the below named
parts only and does not include repair labor.
■
Electric element
■
Touch Pad and microprocessor
■
Glass ceramic cooktop: if due to thermal breakage
■
Electronic controls
■
Magnetron tube
■
Sealed gas burners
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED
HEREIN. Service must be provided by a Jenn-Air designated
service company. This limited warranty is valid only in the United
States or Canada and applies only when the major appliance
is used in the country in which it was purchased. This limited
warranty is effective from the date of original consumer purchase.
Proof of original purchase date is required to obtain service under
this limited warranty.
1.
Commercial, non-residential, multiple-family use, or use inconsistent
with published user, operator or installation instructions.
2.
In-home instruction on how to use your product.
3.
Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes or
correction of household electrical or plumbing (i.e. house wiring,
fuses or water inlet hoses).
4.
Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5.
Defects or damage caused by the use of non-genuine Jenn-Air
parts or accessories.
6.
Conversion of products from natural gas or L.P. gas.
7.
Damage from accident, misuse, abuse, fire, floods, acts of God or
use with products not approved by Jenn-Air.
8.
Repairs to parts or systems to correct product damage or defects
caused by unauthorized service, alteration or modification of
the appliance.
9.
Cosmetic damage including scratches, dents, chips, and other
damage to the appliance finishes unless such damage results from
defects in materials and workmanship and is reported to Jenn-Air
within 30 days.
10.
Discoloration, rust or oxidation of surfaces resulting from caustic
or corrosive environments including but not limited to high salt
concentrations, high moisture or humidity or exposure to chemicals.
11.
Food or medicine loss due to product failure.
12.
Pick-up or delivery. This product is intended for in-home repair.
13.
Travel or transportation expenses for service in remote locations
where an authorized Jenn-Air servicer is not available.
14.
Removal or reinstallation of inaccessible appliances or built-in
fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands,
countertops, drywall, etc.) that interfere with servicing, removal or
replacement of the product.
15.
Service or parts for appliances with original model/serial numbers
removed, altered or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
https://jennair.custhelp.com
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DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not
allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives
you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Jenn-Air makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this
major appliance, you should ask Jenn-Air or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENN-
AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific
legal rights, and you also may have other rights that vary from state to state or province to province.