20
ASSISTANCE OR SERVICE
If you need service:
For information on warranty, please visit
www.jennair.com/create-account,
or in Canada
www.jennair.ca/owners
.
If you need replacement parts:
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts
will fit right and work right because they are made with the same
precision used to build every new JennAir appliance.
To locate factory specified parts in your area, call us or your
nearest JennAir designated service center.
In the U.S.A.
Call the JennAir Customer eXperience Center toll-free:
1-800-JennAir (536-6247)
or visit our website at
www.jennair.com/create-account
.
Our consultants provide assistance with:
■
Scheduling of service. JennAir appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service anywhere in the United States.
■
Features and specifications on our full line of appliances.
■
Referrals to local JennAir appliance dealers.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
For further assistance:
If you need further assistance, you can write to JennAir with any
questions or concerns at:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022–2692
Please include a daytime phone number in your correspondence.
In Canada
Call the JennAir Customer eXperience Center toll-free:
1-800-807-6777
or visit our website at
www.jennair.ca/owners
.
Our consultants provide assistance with:
■
Scheduling of service. JennAir appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service anywhere in Canada.
■
Features and specifications on our full line of appliances.
■
Referrals to local JennAir appliance dealers.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
For further assistance:
If you need further assistance, you can write to JennAir with any
questions or concerns at:
JennAir Brand Home Appliances
Customer eXperience Centre
200–6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Replacement Parts
Glass Turntable
Part Number W11664466
Turntable Support and Rollers
Part Number W11664467
Turntable Hub
Part Number W11664468
Baking Tray
Part Number W11664469
Air Fry
Part Number W11664470
Built-In Kits
This counter top microwave oven can be built in by using one of
the following trim kits*. These kits are available from the dealer
or can be ordered by kit model number. See the “Assistance or
Service” section for the toll-free number.
Kit Size
Kit Model Numbers/Color
27" (68.6 cm)
MTK1527PZ
30" (76.2 cm)
MTK1530PZ
*The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
If you experience
Recommended Solutions
Radio, TV, or cordless
phone interference
Check the following:
■
Proximity:
Move the receiver away from the microwave oven or adjust the radio or TV antenna. If the
microwave oven is plugged into the same outlet, try a different outlet for the electronic device.
■
Soil:
Make sure the microwave oven door and sealing surfaces are clean.
■
Frequency:
Some 2.4 GHz based cordless phones and home wireless networks may experience
static or noise while microwave oven is ON. Use a corded phone, a different frequency cordless
phone, or avoid using these items during microwave oven operation.