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If you experience
Recommended Solutions
Nothing will operate
Check the following:
■
Household fuse or circuit breaker:
If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Microwave oven will
not operate
Check the following:
■
Magnetron:
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for
service.
■
Door:
Firmly close door. On some models, if a packaging spacer is attached to the inside of the door,
remove it, then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■
STOP (Unlock):
Make sure STOP/Unlock is OFF. Make sure Demo mode (on some models) is OFF.
Microwave oven
makes humming noise
■
This is normal and occurs when the power supply in the magnetron cycles on.
Microwave oven door
looks wavy
■
This is normal and will not affect performance.
Turntable will not
operate
Check the following:
■
Turntable:
Make sure turntable is correct side up and is sitting securely on the turntable support.
See the “Turntable” section.
■
Turntable support:
Remove turntable. Remove and clean turntable hub, support, and rollers. Replace
hub, support, and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave
oven. If it still is not working, call for service. For information on warranty, please visit
www.jennair.com/create-account
, or in Canada
www.jennair.ca/owners.
Do not operate the microwave oven without turntable and turntable support
working properly.
Turntable alternates
rotation directions
■
This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■
A flashing “0:00” means there has been a power failure. Reset the clock.
Display shows time
countdown, but the
microwave oven is not
operating
Check the following:
■
Timer:
See the “Timer” section.
Tones are not
sounding
Check the following:
■
Tones:
See the “Tones” section.
Cooking times seem
too long
Check the following:
■
Cooking power:
See the “Microwave Cooking Power” section.
■
Amount of food:
Larger amounts of food need longer cooking times.
■
Voltage:
Have a qualified electrician check the electrical system in the home.
Odor coming from
microwave oven
during convection
and/or grill cooking
■
This is normal for the first few convection and/or grill cycles. The odor will dissipate with repeated use.
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you
avoid a service call, refer to the warranty or visit
www.jennair.com/create-account
, or in Canada
www.jennair.ca/owners.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022–2692
Please include a daytime phone number in your correspondence.
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200–6750 Century Ave.
Mississauga, Ontario L5N 0B7