Jenn-Air JGC3115GS, Use & Care Manual

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9
ASSISTANCE OR SERVICE
If you need service
Please refer to the warranty page in this manual.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts
will fit right and work right because they are made with the same
precision used to build every new JENN-AIR
®
appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JENNAIR (1-800-536-6247)
Our consultants provide assistance with:
■
Scheduling of service. Jenn-Air ® appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty service anywhere in the United
States.
■
Features and specifications on our full line of appliances.
■
Referrals to local Jenn-Air
®
appliance dealers.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
To locate the Jenn-Air designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance:
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address:
www.jennair.com
Please include a daytime phone number in your correspondence.
In Canada
Call the Jenn-Air Customer eXperience Centre toll free:
1-800-JENNAIR (1-800-536-6247)
Our consultants provide assistance with:
■
Scheduling of service. Jenn-Air ® appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty service anywhere in Canada.
■
Features and specifications on our full line of appliances.
■
Referrals to local Jenn-Air
®
appliance dealers.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
For further assistance:
If you need further assistance, you can write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Web address:
www.jennair.ca
Please include a daytime phone number in your correspondence.
Accessories
To order accessories, call the Jenn-Air Customer eXperience
Center toll free at 1-800-JENNAIR (1-800-536-6247) and follow
the menu prompts. Or visit our website at www.jennair.com
and click on “Accessories.”
affresh
®
Stainless Steel Cleaner
Order Part Number W10355016
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
affresh
®
Kitchen and Appliance Cleaner
Order Part Number W10355010
Problem Possible Causes and/or Solutions
Continuous sparking of igniter
Is a cross draft drawing the flame away from the igniter? This is normal when a cross
draft is present.
Is the power supply cord properly grounded/polarized? See the Installation Instructions.
Is the burner base and/or cap positioned properly? See “To Clean” in the “Sealed
Surface Burners” section.
Has the control area been cleaned?
Excessive use of liquid cleaners in the control knob
area may cause continuous sparking. Let it dry.
Excessive heat around cookware
on cooktop
Is the cookware the proper size? Use cookware about the same size as the surface
cooking area, element or surface burner. Cookware should not extend more than
½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what
expected
Is the proper cookware being used?
See the “Cookware” section.
Is the control knob set to the proper heat level? See the “Cooktop Controls” section.
Is the cooktop level? Level the cooktop. See the Installation Instructions.