33
JENN-AIR
®
REFRIGERATION
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit https://jennair.custhelp.com.
2.
All warranty service is provided exclusively by our authorized Jenn-Air Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
Jenn-Air Customer eXperience Center
1-800-JENNAIR (1-800-536-6247)
If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.
https://jennair.custhelp.com
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is installed,
operated and maintained according to instructions attached to or furnished with
the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP
(hereafter “Jenn-Air”) will pay for Factory Specified Replacement Parts and repair
labor to correct defects in materials or workmanship that existed when this major
appliance was purchased, or at its sole discretion replace the product. In the
event of product replacement, your appliance will be warranted for the remaining
term of the original unit's warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY LINER
AND SEALED REFRIGERATION SYSTEM
In the second through fifth years from the date of purchase, when this major
appliance is installed, operated and maintained according to the instructions
attached to or furnished with the product, Jenn-Air brand will pay for factory
specified replacement parts and repair labor for the following components to
correct non-cosmetic defects in materials and workmanship in this part that
prevent function of the refrigerator and that existed when this major appliance
was purchased:
■
Refrigerator/freezer cavity liner if the part cracks due to defective materials or
workmanship.
■
Sealed Refrigeration system (includes compressor, evaporator, condenser,
dryer and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY (SEALED
REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major appliance
is installed, operated and maintained according to instructions attached to or
furnished with the product, Jenn-Air brand will pay for factory specified replacement
parts for the following components to correct defects in materials or workmanship in
the sealed refrigeration system (includes compressor, evaporator, condenser, dryer
and connecting tubing) that existed when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by
a Jenn-Air designated service company. This limited warranty is valid only in the
United States or Canada and applies only when the major appliance is used in the
country in which it was purchased. This limited warranty is effective from the date of
original consumer purchase. Proof of original purchase date is required to obtain
service under this limited warranty.
1.
Commercial, non-residential or multiple-family use, or use
inconsistent with published user, operator or installation
instructions.
2.
In-home Instruction on how to use your product
3.
Service to correct improper product maintenance or
installation, installation not in accordance with electrical or
plumbing codes or correction of household electrical or
plumbing (i.e. house wiring, fuses or water inlet hoses).
4.
Consumable parts (i.e. light bulbs, batteries, air or water
filters, preservation solutions, etc.).
5.
Damage from accident, misuse, abuse, fire, floods, acts of
God or use with products not approved by Jenn-Air.
6.
Repairs to parts or systems to correct product damage or
defects caused by unauthorized service, alteration or
modification of the appliance.
7.
Cosmetic damage including scratches, dents, chips, and
other damage to appliance finishes unless such damage
results from defects in materials and workmanship and is
reported to Jenn-Air within 30 days.
8.
Discoloration, rust or oxidation of surfaces resulting from
caustic or corrosive environments including but not limited to
high salt concentrations, high moisture or humidity or
exposure to chemicals.
9.
Food or medicine loss due to product failure.
10. Pick-up or delivery. This product is intended for in-home
repair.
11. Travel or transportation expenses for service in remote
locations where an authorized Jenn-Air servicer is not
available.
12. Removal or reinstallation of inaccessible appliances or built-in
fixtures (i.e. trim, decorative panels, flooring, cabinetry,
islands, countertops, drywall, etc.) that interfere with
servicing, removal or replacement of the product.
13. Service or parts for appliances with original model/serial
numbers removed, altered or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
