5
Searching for information on the INTERNET
If you require information with regards to JEM / Martin Smoke, Haze and Heavy Fog products an ideal place to
start is the Internet.
Martin has a dedicated team of staff who are constantly monitoring and updating the information that is placed
onto the
INTERNET
. This is to ensure that the best possible service is being given to not just dealers and end
users but also to internal staff.
Locating information is simple
:
First go to:
www.jemsmoke.com
Here you will find information on all of our current range of products including news, bulletins,
specifications and even videos of machines in action.
To access support information:
On the left hand side of the screen there are several different categories.
Click on
SUPPORT
.
This will bring you to the
SMOKE USER SUPPORT
page.
If you have a
LOGIN NAME AND PASSWORD
then press the
LOGIN
icon at the top of the page and
enter your username and password into the relevant boxes.
(If you do not have a
LOGIN NAME
you can still use the site, just with limited access to information)
Select
SMOKE
from the menu on the left hand side.
Go to the
PRODUCTS MENU
and choose the
PRODUCT
you require information on.
Now go to the
CATEGORY
menu and select which piece of information you require (parts,manuals, etc)
Once you have done this press the
SEARCH
icon.
All of the information relevant to the product you have chosen will now be displayed.
A LOGIN
is required for access to
TECHNICIAN
and
DISTRIBUTOR SUPPORT
areas.
Please direct all inquires regarding access to your national distributor.
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