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USER MANUAL
5.0kW Diesel Generator
JEFGENDIE50ELK
USER MANUAL
5.0kW Diesel Generator
JEFGENDIE50ELK
Warranty Limitations
Jefferson will not accept responsibility or liability for repairs made by unauthorised technicians or engineers.
Jefferson's liability under this warranty will not exceed the cost of correcting the defect of the Jefferson
products.
Jefferson will not be liable for incidental or consequential damages (such as loss of business or hire of
substitute equipment etc.) caused by the defect or the time involved to correct the defect. This written warranty
is the only express warranty provided by Jefferson with respect to its products.
Any warranties of merchantability are limited to the duration of this limited warranty for the equipment involved.
Jefferson is not responsible for cable wear due to flexing and abrasion. The end user is responsible for routine
inspection of cables for possible wear and to correct any issues prior to cable failure.
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment (
Tel:
+44 (0) 1244 646 048) or their
nearest authorised Jefferson dealer where final determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit our website
www.jeffersontools.com/warranty
and complete the Warranty Returns form. You can
complete the form online and submit it to us directly or download the form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
• Model number
• Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of
your nearest authorised Jefferson repair centre. On receipt of this form Jefferson will arrange to collect the
equipment from you at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for
collection. Please ensure that you include a copy of your proof of purchase. Please note that Jefferson cannot
assume any responsibility for any damage incurred to equipment during transit. Any claims against a third party
courier will be dealt with under the terms & conditions of their road haulage association directives.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will be determined if
the equipment is defective and in need of repair and any repairs needed are covered by the warranty policy. In
order to qualify for warranty cover all equipment presented must have been used, serviced and maintained as
instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent
to the customer (normally within 7 working days).
Note:
If the repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1 hour labour
time at £30 per hour plus return carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is
identified as the cause of the problem, a minimum of 1 hour labour at £30 per hour plus carriage costs will be
required before the equipment will be despatched back to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer
within 7 working days upon receipt of the equipment at an authorised Jefferson Repair centre (subject to part
availability). Where parts are not immediately available Jefferson will contact you with a revised date for
completion of the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call
+44 (0) 1244 646 048
or send your enquiry
via email to
.
Disclaimer:
The information in this document is to the best of our knowledge true and accurate, but all recommendations or suggestions are made without
guarantee. Since the conditions of use are beyond their control, Jefferson Tools® disclaim any liability for loss or damage suffered from the use of
this data or suggestions. Furthermore, no liability is accepted if use of any product in accordance with this data or suggestions infringes any patent.
Jefferson Tools® reserve the right to change product specifications and warranty statements without further notification. All images are for
illustration purposes only.
