Jeep 2018 GRAND CHEROKEE, User Manual

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IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
• If an authorized dealer is unable to resolve
the concern, you may contact the manufac-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number
(home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International
Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul-
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
CUSTOMER
ASSIST
ANCE
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