JCM GEN5 Series Quick Reference Manual Download Page 19

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Part No. 960-000194R_Rev. A

GEN5™ Printer

8. Clean each of the Sensors using a clean Cleaning Swab (Figure 14).

Cleaning Paper
Low Sensor (

) with

Cleaning Swab

Figure 14

Sensor Locations

Printer Tray (Drawer Open) Sensor

Ticket Low (Paper Low) Sensor

Paper Out (Index Mark) Sensor

Lid Open Sensor

Ticket Taken (Paper Taken) Sensor

GEN5_FlipBookRevA_v15.fm Page 19 Friday, June 30, 2017 9:20 AM

Summary of Contents for GEN5 Series

Page 1: ...echnical Support Division of Customer Service via the email addresses listed below Americas support jcmglobal com Europe Middle East Africa Russia UK support jcmglobal eu Asia Oceania asiasupport jcmg...

Page 2: ...TROUBLESHOOTING GUIDE Introduction This Quick Reference Guide is designed for use with the GEN5 line of Printers Figure 1 This Guide covers the set up and use of the following Printer PSA 66 ST5 Figur...

Page 3: ...and the four 4 Keypad LEDs Refer to Table 1 below for GEN5 Keypad LED Status Codes Bezel LED Connector Figure 2 GEN5 Printer Keypad LEDs and FEED Button Table 1 GEN5 Keypad LED Status Codes Condition...

Page 4: ...lashes three 3 times When the Paper Low Sensor is disabled the RED FAULT LED flashes three 3 times GEN5 DIP SWITCH SETTINGS The GEN5 Printer has a bank of DIP Switches The functionality of the DIP Swi...

Page 5: ...Ticket can be used to check print quality To print a Configura tion Ticket Figure 3 press the FEED button twice Model Number System Communications Setup Print Control Parameters Amount of Memory Resid...

Page 6: ...indicates that paper is not loaded in the GEN5 Printer Paper Low Located in the Paper Tray Paper Low indicates that less than two 2 Tickets are detected in the GEN5 Printer Paper Taken Located in the...

Page 7: ...e the Printer Lid Temperature Operating Temperature exceeds limits Determine cause of high temperature let unit cool down Voltage Power Supply voltage exceeds acceptable range Check cabling apply corr...

Page 8: ...e JCM Device Firmware Upgrade Downloader JCM DFU Figure 4 2 Make sure the GEN5 Printer is powered ON 3 Connect a USB cable from the PC to the Printer s USB port right side Figure 4 JCM Device Firmware...

Page 9: ...e Firmware Upgrade Application look for the Printer Detected indicator Figure 5 a in the window 5 Click the Select FIRMWARE button to select the desired Firmware Upgrade file to be downloaded Figure 6...

Page 10: ...Firmware Upgrade window Figure 7 click on the desired Firmware update file Figure 7 a to be downloaded to the Printer Then click the Open button Figure 7 b to con tinue a b Figure 7 Select the Firmwa...

Page 11: ...Printer using the BlueWaveDX Tool perform the following steps 1 Create a folder in the root directory of the SD Card named GEN5 System 2 Place the Firmware file for the GEN5 Printer into this new fol...

Page 12: ...IG OPTION Using the BlueWaveDX Tool the Bar Code format printed by the GEN5 Printer can be changed To do so 1 Connect the BlueWaveDX Tool to the GEN5 Printer with a USB Cable 2 Using the UP and DOWN A...

Page 13: ...ick the Start Button on the PC Desktop then click on Programs 2 Scroll down to JCM then click the JCM Printer Basic Driver icon The JCM PRINTER BASIC DRIVER Opening Screen appears Figure 9 3 Select th...

Page 14: ...Basic Driver Main Screen Figure 10 displays three main sections 1 PRINTER CONFIGURATION Figure 10 a 2 COMMANDS Figure 10 b 3 PRINTER STATUS Figure 10 c a c b d Figure 10 JCM Printer Basic Driver Main...

Page 15: ...Deletes the Firmware on the Printer Feed Feeds one blank Ticket Print Ticket Information Prints a Test Ticket with Printer Information Printer Communication Settings Character Set and a Test Barcode...

Page 16: ...Cleaning Card will feed into the Slot up to the loading point 6 Press the FEED button to feed the Cleaning Card through the Paper Path 7 Remove the Cleaning Card from the Printer 8 Turn the Cleaning C...

Page 17: ...ed by the red arrow Figure 11 c and Figure 12 a on page 18 to access the Printer interior 5 Use Non Flammable Compressed Air to blow out excessive dust and dirt from the following areas within the Pri...

Page 18: ...he Print Head Release Lever Figure 13 a 7 Clean the Print Head Figure 13 b using a Cleaning Swab a b Figure 12 Presenter Assembly a b Figure 13 Print Head Release Lever Print Head Clean Print Head b w...

Page 19: ...eaning Swab Figure 14 a d e Cleaning Paper Low Sensor b with Cleaning Swab b c b Figure 14 Sensor Locations a Printer Tray Drawer Open Sensor b Ticket Low Paper Low Sensor c Paper Out Index Mark Senso...

Page 20: ...circumference 10 Close the Print Head Release Lever refer to Figure 13 a on page 18 11 Use a Cleaning Wipe to wipe and clean the Feed Roller Figure 15 b 12 Use a clean dry Micro fiber cloth to wipe ex...

Page 21: ...g 60 D 40472 D sseldorf Germany Phone 49 211 530 645 60 Fax 49 211 530 645 85 E mail support jcmglobal eu UK Ireland JCM Europe UK Office Unit B Third Avenue Denbigh West Business Park Bletchley Milto...

Page 22: ...t jcmglobal com Asia and Oceania JCM Gold HK Ltd Unit 1 7 3 F Favor Industrial Centre 2 6 Kin Hong Street Kwai Chung N T Hong Kong Phone 852 2429 7187 Fax 852 2929 7003 E mail asiasupport jcmglobal co...

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