JCM GEN2U Quick Reference Manual Download

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A JCM Product

Quick Reference Guide

Part No. 960-000177R_Rev. A

GEN2U

™

Printer

For more information about product set up, use, testing procedures
and troubleshooting methods, please contact the Technical Support
Division of Customer Service via the email addresses listed below:

Americas

[email protected]

Europe, Middle East, Africa, Russia & UK

[email protected]

Asia & Oceania

[email protected]

NOTE: Due to advancements in related
industry technologies and future product
development, the information in this guide is
subject to change

without notice.

GEN2U_FlipBookRevA_v12.fm Page 1 Thursday, October 6, 2016 1:29 PM

Summary of Contents for GEN2U

Page 1: ...al Support Division of Customer Service via the email addresses listed below Americas support jcmglobal com Europe Middle East Africa Russia UK support jcmglobal eu Asia Oceania asiasupport jcmglobal...

Page 2: ...UBLESHOOTING GUIDE Introduction This Quick Reference Guide is designed for use with the GEN2U line of Printers Figure 1 This Guide covers the set up and use of the following Printers PSA 66 ST2 Figure...

Page 3: ...and the four 4 Keypad LEDs Refer to Table 1 below for GEN2U Keypad LED Status Codes Bezel Light Figure 2 GEN2U Printer Keypad LEDs and FEED Button Table 1 GEN2U Keypad LED Status Codes Condition Read...

Page 4: ...elf Test press and hold down the FEED button during Power up until the Configuration Ticket starts to print Figure 3 Table 2 GEN2U Bezel Display Status Indicators Bezel Display Status Solid On Printer...

Page 5: ...er Low Located in the Paper Tray Paper Low indicates that less than two 2 Tickets are detected in the GEN2U Printer Paper Taken Located in the Presenter Chute Paper Taken indicates that a Ticket remai...

Page 6: ...the Printer Lid or close the yellow Print Head Release Lever Temperature Operating Temperature exceeds limits Determine cause of high temperature let unit cool down Voltage Power Supply voltage excee...

Page 7: ...ic Device Firmware Upgrade Application FLDFU Figure 4 2 Make sure the GEN2U Printer is powered ON 3 Connect a USB cable from the PC to the Printer s USB port right side Figure 4 FutureLogic Device Fir...

Page 8: ...Firmware Upgrade Application look for the Printer Detected indicator Figure 5 a in the window 5 Click the Select FIRMWARE button to select the desired Firmware Upgrade file to be downloaded Figure 6 a...

Page 9: ...n the desired Firmware update file Figure 7 a to be downloaded to the Printer Click the Open button Figure 7 b to continue 7 Click the Full Upgrade button Figure 8 a a b Figure 7 Select the Firmware F...

Page 10: ...talled to complete the Upgrade To do so 1 Remove the Rubber Cap from the 4 Pin Connector on the Printer s right side 2 Insert the Upgrade Key into the 4 Pin Connector Figure 10 a 3 Click Yes in the Up...

Page 11: ...nd hold the FEED button refer to Figure 2 and apply power to the Printer Continue to hold the FEED button until the Configuration Ticket starts to print 10 Verify that the Firmware version printed on...

Page 12: ...the Start Button on the PC Desktop then click on Programs 2 Scroll down to JCM then click the JCM Printer Basic Driver icon The JCM PRINTER BASIC DRIVER Opening Screen appears Figure 11 3 Select the...

Page 13: ...asic Driver Main Screen Figure 12 displays three main sections 1 PRINTER CONFIGURATION Figure 12 a 2 COMMANDS Figure 12 b 3 PRINTER STATUS Figure 12 c a Figure 12 JCM Printer Basic Driver Main Screen...

Page 14: ...reset of the Printer Clear Clears Warning and Error Status Flush Deletes the Firmware on the Printer Feed Feeds one blank Ticket Print Ticket Information Prints a Test Ticket with Printer Information...

Page 15: ...leaning Card will feed into the Slot up to the loading point 6 Press the FEED button to feed the Cleaning Card through the Paper Path 7 Remove the Cleaning Card from the Printer 8 Turn the Cleaning Ca...

Page 16: ...the red arrow refer to Figure 14 a on page 17 to access the Printer interior 5 Use Non Flammable Compressed Air to blow out excessive dust and dirt from the following areas within the Printer Ticket I...

Page 17: ...ase Lever Figure 15 a 7 Clean the Print Head Figure 15 b using a Cleaning Swab Figure 15 c Printer lid open a b Figure 14 Presenter Assembly a b Figure 15 Print Head Release Lever Print Head c Clean P...

Page 18: ...a clean Cleaning Swab Figure 16 b c d a Cleaning Paper Low Sensor a with Cleaning Swab a Figure 16 Sensor Locations a Paper Low Ticket Low Sensor b Printer Tray Drawer Open Sensor c Printer Lid Open S...

Page 19: ...17 a Rotate the Roller to clean the Roller s entire circumference 10 Close the Print Head Release Lever refer to Figure 15 a on page 17 11 Use a Cleaning Wipe to wipe and clean the Upper Pinch Roller...

Page 20: ...Presenter Rollers Figure 18 a with a Cleaning Wipe 13 Use a clean dry Micro fiber cloth to wipe excess liquid from all surfaces 14 Reload the Tickets 15 Slide the Printer into the EGM a Figure 18 GEN2...

Page 21: ...0 D 40472 D sseldorf Germany Phone 49 211 530 645 60 Fax 49 211 530 645 85 E mail support jcmglobal eu UK Ireland JCM Europe UK Office Unit B Third Avenue Denbigh West Business Park Bletchley Milton K...

Page 22: ...jcmglobal com Asia and Oceania JCM Gold HK Ltd Unit 1 7 3 F Favor Industrial Centre 2 6 Kin Hong Street Kwai Chung N T Hong Kong Phone 852 2429 7187 Fax 852 2929 7003 E mail asiasupport jcmglobal com...

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