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What to do if…?
The pump head cannot be correctly fitted
Cause
Solution
One or more filter baskets are overfilled or not
positioned correctly on top of one another
Do not overfill filter baskets, check that the
baskets are properly stacked on top of each other.
Intake openings at pump head and combi filter
basket II are not properly seated over each other
Turn pump head or combi filter basket II 180°.
Filter on pump head leaks
Cause
Solution
Locking clips not closed or incorrectly closed
Close all locking clips correctly
Profile seal is dirty
Clean sealing surfaces and grease with petroleum
jelly (e.g. Vaseline)
Canister seal is fitted incorrectly, twisted,
damaged or missing.
Position the seal correctly or replace
Leakage does not occur until after startup
procedure, usually at the clips.
Seal inside the hose connection block is
damaged. Change hose connection block.
Filter does not run or no water flows out
Cause
Solution
No power supplied
Plug into power supply
No water in the filter
The filter is not self-priming! Press start button
and fill filter with water (5)
Impeller and/or shaft fitted crooked, shaft broken,
rubber bearings of shaft missing, bayonet lock on
impeller casing not positioned correctly
Dismantle, check, replace faulty parts and re-
assemble. Check that shaft and bayonet lock are
correctly positioned.
Faulty or missing impeller. Impeller blocked by
gravel or snail shells
Clean the impeller casing, fit an intact impeller
Flow rate greatly reduced
Cause
Solution
One or both stopcock levers on the pump head
not in “OPEN” position“
Check and correct lever position
Hose connection block dirty
Remove hoses and use a suitable brush to clean
the hose connection block, when installed
correctly, with the stopcock levers in “OPEN”
position
Hoses kinked, etc.
Check hoses for kinks, constrictions, etc.
Intake strainer clogged
Clean the intake strainer
Hoses blocked with deposits
Clean hoses with cleaning brush
Filter media heavily soiled
Clean the filter media (particularly the pre-filter
media).
Summary of Contents for CRISTAL PROFI e1502 greenline
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