Jayco Precept 2018, Owner'S Manual

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17
Section 1: Warranty & Service
Suggestions For Obtaining Service
To help ensure your dealer provides the level of service you expect, here are some suggestions
we would like to make:
Contact your dealer at once…
Do not wait until you are ready to use your RV. Your dealer
may not be able to service it immediately and/or the repair may require parts be ordered. The
dealer’s service department is busiest on Mondays, Fridays and before the holidays.
Prepare for the appointment…
If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle information
available. All work to be performed may not be covered by the warranty. Discuss additional
charges with the service personnel.
Prepare a list… Provide your dealer with a written list of specific repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests…
If you leave a list with several items and you need
your vehicle returned back by a specific time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second
appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed…
Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.
Obtaining Service For Separately Warranted
Items
Your selling dealer is responsible for servicing your recreational vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Limited Warranty.
Obtaining Service At Our Customer Service
Facility
Should your recreation vehicle be in need of service, and your dealer recommends that the
repairs be made at our Customer Service facility, your recreation vehicle may be returned to
us with the following guidelines*:
You or your dealer must make a confirmed appointment
60 days
prior to dropping off
the recreation vehicle at our Customer Service facility.
The holding tanks must be emptied and rinsed. We have a dumping station available
for customer use.
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