IP Camera User Guide
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19. FAQ
What can we do if can not find the ip address on the search tool ?
Exclude the camera already broken, do as followings: IF the camera did not working and as follow :
1: Make sure the RJ45 cable connect well, and please use the crystal head (AMP) with international
standards wiring. Please note that camera need high demand of the data transmission channel than
computer access requirements, so maybe will get the camera can not working but use the same cable will
working for the computer, then be careful to use the RJ45 cable, must make sure the connect tight with the
camera .
2: Make sure of the DC adapter working, first check the power light, if its working and will see the light.
Then check the camera’s port of RJ45, the yellow LED means DC adapter working, the green light means
RJ45 cable working.
3: Make sure close all firewall and anti-virus program. Because the firewall will block unrecognized data,
so if all of the firewall working and can not find the ip camera on the search tool.
What can we fo if can not see the image on IE browser:
1.Make sure to install the video plug, if install already and please close the antivirus program.
2. Find the “Tool” on IE browser, then select the “internet option”. Then choose the “safety”
