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Checking Firmware Version
Use NetView to check the firmware version of your
receiver.
Connect your receiver and computer. Start NetView.
Establish connection between NetView and receiver.
Click on the receiver name on the left panel. On the
right appears the information about receiver includ-
ing receiver model, ID, firmware version.
To save this information to the .txt file, click
Reports4Receiver info on the right panel.
Loading New Firmware
Base and Rover receivers must be loaded with the
same firmware version. Use the latest firmware ver-
sion, available for download from the JAVAD GNSS
website, to ensure your receiver has the most recent
updates.
To load new firmware use NetView.
Connect your receiver and computer. Start NetView.
Establish connection between NetView and receiver.
Click on the receiver name on the left panel. On the
right appears the information about receiver.
Click
Action
4
Update
firmware.
Select the file with the mew firmware and click
Open.
Troubleshooting
This chapter will help you diagnose and solve some
common problems you may encounter with your re-
ceiver.
Warning:
Do not attempt to repair equipment yourself. Do-
ing so will void your warranty and may damage the hardware.
Check This First!
Before contacting JAVAD GNSS support, check the
following:
• Check all external receiver connections carefully
to ensure correct and secure connections. Double
check for worn or defective cables.
• Check all power sources.
• Check that the most current software is down-
loaded onto the computer and that the most cur-
rent firmware is loaded into the receiver. Check the
JAVAD GNSS website for the latest updates.
• Then, try the following:
• Reset the receiver using NetView: Receiver name
(on the left panel)4Actions 4Reset.
• Restore default settings using NetView
Receiver
name (on the left panel)4Actions4Initial parameters.
• Clear the NVRAM.
If the problem persists, see the following sections
for other solutions.
Receiver Problems
• The following are some of the most commonly
encountered receiver problems.
• The receiver port used for connection is not in
Command mode.
• Connect your receiver and a computer using a
free port and start NetView.
• Change the Input for the port used for connec-
tion to “Command”.
• The receiver does not lock on to satellites for a
long period of time.
• See “Managing Receiver Options” for details on
how to check current options.
• Order a new OAF with the desired options ac-
tivated to enable or extend validity of the corre-
sponding receiver options. Contact your dealer or
visit the JAVAD GNSS website for details.
• Refer to the NetView Software Manual for a de-
tailed description of options.
• The receiver tracks too few satellites
