Jatheon PnC 100 Installation & Administrators Manual Download Page 4

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Plug n Comply Installation Guide

Welcome

Dear Customer,

I am pleased to welcome you as a Jatheon

customer. You have purchased a best-in-class

advanced email archiving and e-discovery

appliance.

Jatheon prides itself in being the market leader

in email archiving solutions. Our products are

manufactured to best-in-class standards using high

quality industry standard components. We stand

behind our products and encourage you to purchase

our comprehensive annual maintenance program to

ensure many years of trouble free use.

Jatheon is customer driven and we welcome your views on how we can continue

to elvove as a market leader. Many of the features you will see in our products

were requested by organizations just like yours. If you have ideas or requests on

how our products can offer your company additional benefit, please contact us

and let us know.

Our support team is available to assist you in the installation and use of your

new archive. Should you need assistance please call 1-888-JATHEON in North

America or (416) 840-0418 or email us at [email protected].

On behalf of Jatheon thank you for your business.

Sincerely,

Kieron Dowling

President & CEO

Summary of Contents for PnC 100

Page 1: ...zzanine Level Toronto Ontario CANADA M5E 1C5 Tel 416 840 0418 1 888 JATHEON 1 888 528 4366 Fax 416 849 9971 info jatheon com www jatheon com Installation Administrators Guide V 2 11 PnC 100 PnC 200 PnC 500 1000 PnC 2000 4000 6000 ...

Page 2: ...OLOGIES INC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING INTEGRATING INSTALLING OR RECOVER...

Page 3: ... Integration 20 Installation 21 LDAP Cofiguration 30 Outlook Plugin 34 Sniffing Configuration 35 Journaling Configuration 35 Microsoft Exchange 2007 36 Microsoft Exchange 2003 38 Novell GroupWise 46 Lotus Notes 46 Scalix 46 Bloomberg 47 Support 50 This manual is written for professional system integrators and technicians It provides information for the installation of the Jatheon email archiving a...

Page 4: ...ogram to ensure many years of trouble free use Jatheon is customer driven and we welcome your views on how we can continue to elvove as a market leader Many of the features you will see in our products were requested by organizations just like yours If you have ideas or requests on how our products can offer your company additional benefit please contact us and let us know Our support team is avai...

Page 5: ...talling chassis components be sure to disconnect the power first Turn off the system before you disconnect the power supply General Safety Guidelines Warning Follow the guidelines below to avoid possible damage to the system or injury to yourself To avoid injuries to your back be sure to use your leg muscles keep your back straight and bend your knees when lifting the system After removing the com...

Page 6: ...Canada USA UL60 950 CSA60 950 European Union EN 60 950 International IEC 60 950 Power Supply only Electromagnetic Compatibility EMC Emissions European Union EN55022 1994 International CISPR 22 USA Title 47 CFR Part 15 Electromagnetic Compatibility Immunity European Union EN55024 1998 International CISPR 24 Power Line Harmonics Voltage Flicker European Union EN61000 3 2 EN61000 3 3 This Product sho...

Page 7: ...olor Condition Description 1a Power Green On System On Off System Off 1b HDD Amber Blink HDD Activity Off No Activity 1c d LAN 1 2 Green On Linked Blink LAN Activity Off Disconnected 1e Overheat Red On System Over Heat Off System Normal Rear Chassis View Back Panel and I O Device Descriptions Power Connector 1 COM Port 2 LAN Ports 3 ...

Page 8: ...Plug n Comply Installation Guide 8 Chassis Views PnC 200 PnC 500 PnC 1000 ...

Page 9: ...itch This chapter explains the meanings of all LED indicators and the appropriate response you may need to take Control Panel Buttons There are two push buttons located on the front of the chassis These are in order from left to right a reset button and a power on off button Reset The reset button is used to reboot the system Power The main power switch is used to apply or remove power from the po...

Page 10: ...erheat Fan Fail When this LED flashes it indicates a fan failure When continuously on not flashing it indicates an overheat condition which may be caused by obstruction of the airflow in the system or the ambient room temperature being too warm This LED will remain flashing or on as long as the overheat condition exists NIC1 2 Indicates network activity on LAN1 2 when flashing HDD Indicates IDE ch...

Page 11: ...ed this blue LED on the front of the drive carrier indicates drive activity A connection to the SAS backplane enables this LED to blink on and off when that particular drive is being accessed Red The red LED to indicate a drive failure If one of the SAS drives fails you should be referring to your system management software ...

Page 12: ...e that these two rails are left right specific Installing the Rear Inner Rails First locate the right rear inner rail the rail that will be used on the right side of the chassis when you face the front of the chassis Align the two square holes on the rail against the hooks on the right side of the chassis Securely attach the rail to the chassis with M4 flat head screws Repeat these steps to instal...

Page 13: ...ls Place the inner rack extensions on the side of the chassis aligning the 1 hooks of the chassis with the rail extension holes Slide the extension toward the front of the chassis 2 Secure the chassis with 4 screws as illustrated 3 Repeat steps 1 3 for the other inner rail 4 ...

Page 14: ... rail to the rear rail of the 1 rack Attach a short bracket to the front side of the right outer rail and a long 2 bracket to the rear side of the right outer rail Adjust both the short and long brackets to the proper distance so that the 3 rail can fit snugly into the rack Secure the short bracket to the front side of the outer rail with two M4 4 screws and the long bracket to the rear side of th...

Page 15: ...ls with the front of the rack rails 2 Slide the chassis rails into the rack rails keeping the pressure even on 3 both sides you may have to depress the locking tabs when inserting When the server has been pushed completely into the rack you should hear the locking tabs click Optional Insert and tightening the thumbscrews that hold the front of the 4 server to the rack ...

Page 16: ...ta management solutions This document provides a high level overview of our appliance and describes the steps required for integration of Jatheon s Plug n Comply appliance into your corporate network Jatheon s Plug n Comply appliance is responsible for data acquisition policy enforcement archiving indexing and secure web services utilized for user interaction ...

Page 17: ... SAN interfaces Manufacturer Type EMC CLARiiON EMC Symmetrix Jatheon Plug n Comply appliances support iSCSI storage through the native iSCSI HBA adapters The following is the current list of tested iSCSI HBAs Manufacturer Type QLogic QLA4050 series Email Decryption For the environments where security is crucial and email encryption is implemented on the enterprise level Jatheon provides the email ...

Page 18: ...he day month quarter or year and 1 automatically transfers it to the designated backup site using FTP Existing company backup strategy can be used as long as it supports 2 the most current Linux Server client If the data storage is on the SAN no additional software is required If the PnC appliance is using its native storage then the Linux client for the existing backup solution is required ...

Page 19: ...erprise 2007 Service Pack 1 Enterprise Standard Edition requires POP3 to be enabled for journaling to work correctly Lotus Notes 7 0 Novell GroupWise 6 5 4 Kerio 6 0 7 0 Scalix 10 11 Bloomberg all SMTP all Overview Jatheon s Plug n Comply email archiving appliance can be set up to acquire email traffic either by journaling or sniffing This configuration applies to all versions of PnC series applia...

Page 20: ...configuration to your message platform Please refer to the Installation section for information on configuring your email platform Sniffing Sniffing is used in organizations where message services are provided by a third party service provider or when there is a single network egress point Jatheon s stealth acquisition technology allows the Plug n Comply appliance to unobtrusively capture all mess...

Page 21: ...n IP and FQDN and the cluster is configured with the third IP and FQDN Plug n Comply requires the following information for the installation of the appliance PnC hostname LAN Domain PnC IP address If clustered PnC2 IP If clustered cluster IP SMTP server IP address SMTP server name Network net mask DNS IP address Default gateway IP Time Zone All domain names used within the organization Note This i...

Page 22: ...appliances utilize a simple console configuration user interface for network configuration accessed through the fido user login The terminal connected to the appliance MUST support 1024x768 resolution at 60Hz if you would like to use the graphical user interface for configuration If the terminal does not support the required resolution please press ALT F2 for the console Once the appliance is boot...

Page 23: ...eb Server Restart Plug n Comply web user interface Change Timezone Change system timezone Re Initialize Network Interfaces and Reboot Initialize the network cards Plug n Comply appliance is shipped with network interfaces disabled by default This option will enable the network interfaces with the provided configuration settings Please do this for every new appliance Change Password Change the pass...

Page 24: ...ug n Comply appliance NOTE this hostname has to be a fully qualified hostname it must be added to your local DNS server DNS Server Name server IP Search DNS Domain Local domain for the network the Plug n Comply appliance is in Common practice it that the appliance is installed on the local network so this entry can be a local domain name Setup Mail Transport Agent Origin Fully qualified domain nam...

Page 25: ...laying email Journalmaster Email Address Email address on the Plug n Comply appliance that is used to accept all journal email to this appliance Mail Relay Host Default relay host to relay all of the email to This option is only used if the Email Relay is set up below This will put the Plug n Comply appliance on the mail path and act as a relay agent for all email The mail relay host will deliver ...

Page 26: ...k as the Plug n Comply appliance is a passive end of line appliance This configuration is for extreme cases where the Plug n Comply appliance is used as a mail gateway Web Configuration Once you have configured Plug n Comply for your network you can configure the data acquisition method and other relevant information using the web user interface The Plug n Comply appliance segregates user access b...

Page 27: ...own Plug n Comply Used to shut down the server for maintenance This will shut down the appliance completely so the power can be disconnected Near Line Port Sniffer Controls the Plug n Comply stealth acquisition Plug n Comply Monitor Stop processing email messages This option is useful during the upgrade or maintenance of the unit Postfix SMTP Server Stop receiving journal email This option is used...

Page 28: ... the website Domains Provide a comma separated list of domains that are considered to be part of the organization This list is used to determine whether the email is incoming internal or outgoing Email Address Email address that will appear in the From field for all emails sent from the appliance Capture Method Capture methods are described in the Integration section in this document It is either ...

Page 29: ...ble user password retrieval on the login page Default is disabled Encryption Used Enable disable decryption of encrypted email on the Plug n Comply appliance This option is used to decrypt encrypted messages that the Plug n Comply appliance receives The default is disabled Please make sure to click Save Configuration button located in the Configuration Details window after each change LDAP Synchro...

Page 30: ...ltiple OUs This fields differentiates them Server Type Select the supported server type Host The fully qualified hostname of your LDAP server Port Specify LDAP port we will use to connect through Authentication Method Select the authentication method Base DN This is the root node in which all of the users are located in If your users are located in multiple USs please create multiple connections U...

Page 31: ...on is set up you will see the LDAP screen again 2 Choose the new LDAP connection and click on Connnect button The user list will be displayed Select the users you want to import and the 3 click on Import User The imported users can now access the Plug n Comply appliance 4 ...

Page 32: ...d the changes to LDAP can be automatically synchronized with the Plug n Comply appliance by setting up the LDAP Synchronization rule on the appliance Click on the 1 Schedule button and select the Synchronize LDAP task then click on Edit button Click on the 2 configuration wheel in the Sub Tasks window ...

Page 33: ...ct 4 Enabled in the status dropdown and click on Save button Your LDAP configuration is now complete Any users you imported will have access to the Plug n Comply appliance immediately Please note that the Plug n Comply appliance stores only the usernames locally the user authentication is done via the LDAP server for each login attempt ...

Page 34: ...twork It is packaged in a single EXE file and does not require Outlook to be closed The plugin is executed through the console with the following options Parameters for the Jatheon Outlook plug in Parameter Description h Fully qualified hostname of the Plug n Comply appliance l The name of the folder to be created under the Inbox s Enable SSL connection this is required by default To access a copy...

Page 35: ...e access Journaling Configuration Journaling is used by Microsoft Exchange mail platforms Each version of Exchange has a significantly different procedure for journaling configuration System Requirements are as follows Exchange Enterprise Server 2007 Service Pack 1 Exchange Enterprise Server 2003 Service Pack 1 requires Windows Server 2003 Service Pack 1 Exchange Enterprise Server 2000 Service Pac...

Page 36: ...nge 2007 Microsoft Exchange offers a native email journaling functionality that is not enabled by default To enable journaling in Microsoft Exchange 2007 follow the steps below Open the Exchange Management Console click on 1 Recipient Configuration then Mail Contact ...

Page 37: ...7 The new mail contact with the external email 2 journalmaster FQDN The FQDN is the fully qualified domain name of the Plug n Comply appliance This is effectively the email that all of the journaled email from Microsoft Exchange will be forwarded to ...

Page 38: ...ed by default The objective is to configure and enable envelope journaling on Microsoft s Exchange Server and these instructions follow the recommended steps by Microsoft Envelope journaling differs from standard journaling in that it preserves the original email in it s original form Without it enabled fields like BCC could not be captured Microsoft journaling forwards all email through the journ...

Page 39: ... a SMTP contact 2 Create a journaling user account 3 Set up the server side rule to forward all mail from the user to the 4 contact Enable automatic forwarding 5 Enable envelope journaling 6 Enable standard journaling 7 Create a new mail store 1 Use the Exchange management Console to create a new mail store ...

Page 40: ...n a mailbox store different from the one that is to be journaled Go to Active Directory Users and Computers Select the special OU right click new user Following the create user wizard select the exchange 2003 as the mail server select the mail store which you created before as this mail user s mail store ...

Page 41: ...n the second New Object Contact dialog box verify that the Create an Exchange email address check box is selected enter an email alias in the Alias box and then click Modify In the New Email Address dialog box select SMTP Address and then click OK In the Internet Address Properties dialog box on the General tab enter the email address of the storage solution where your journaling messages will be ...

Page 42: ...age of the Rules Wizard select Start from a blank rule and then click Next On the second page of the Rules Wizard do not select any conditions in the Select condition s section Instead click Next A message will prompt you to verify that the rule you are creating is for all messages that are received in this mailbox Click Yes On the third page of the Rules Wizard in the Select action s section sele...

Page 43: ...er and then click OK On the third page of the Rules Wizard click Finish Enable automatic forwarding 5 Start Exchange System Manager and then click Global Settings in the left pane In the right pane double click Internet Message Formats to populate the right pane with the defined domains By default there is a single domain that is the wildcard domain Right click the object that represents the domai...

Page 44: ...guration tool can be used in Exchange 2000 Server environments and Exchange Server 2003 environments Note that Envelope Journaling requires Standard Journaling to be enabled first Also Envelope Journaling does not work if BCC Journaling is enabled Download and unzip the Email Journaling Advanced Configuration tool to a directory of your choice Open a command prompt Go to the directory where you in...

Page 45: ...ble Parameters for exejcfg tool Parameter Description e Enables envelope journaling d Disables envelope journaling l Lists the envelope journaling setting whether envelope journaling is enabled or disabled Provides the list of options and a short help If you run the command with no options it defaults to this option ...

Page 46: ... outbound email to the Plug n Comply appliance Lotus Notes Lotus notes mail server requires Jatheon Journaling Plug in JJP to be installed and configured on the Lotus Notes server Once in place JJP will forward both internal and external inbound and outbound email to the Plug n Comply appliance Scalix Scalix can be configured to forward a copy of every email entering the system to a third party de...

Page 47: ... the Archive to remote email address text field provide the journalmaster 4 email from the appliance journalmaster PnC FQDN Bloomberg To setup Bloomberg email archiving on the Jatheon Plug n Comply appliance first activate your daily archive account through the Bloomberg administration user interface Bloomberg will provide to you a FTP link with a username and password Now you can configure the Pl...

Page 48: ...Installation Plug n Comply Installation Guide 48 Click the 3 Configure button beside the Bloomberg Download sub task Fill in the Hostname Username and Password fields and click 4 Save ...

Page 49: ...lation Plug n Comply Installation Guide 49 Set the status of this task to 5 Enabled Once all of the above is done click the 6 Save button The system will then start downloading Bloomberg mails everyday at 4pm ...

Page 50: ...are available Monday to Friday 9am to 5pm EST We can be reached by emailing support jatheon com or by calling 1 888 JATHEON in North America or 1 416 840 0418 from anywhere else Additional user information is avaliable in Jatheon s User Guide this is avaliable online at www jatheon com Support ...

Page 51: ......

Page 52: ...8 Wellington Street East Mezzanine Level Toronto Ontario CANADA M5E 1C5 Tel 416 840 0418 1 888 JATHEON 1 888 528 4366 Fax 416 849 9971 info jatheon com www jatheon com ...

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