Jason International, Inc. •
501.771.4477
Page 17 of 18
Customer Service : 800.255.5766
Copyright © 2011 Jason International.
whIrlPOOl PuMP sYsTeM
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Pump system won’t start.
a) No power to the pump unit.
b) Pump motor is not plugged in.
c) Insufficient water.
a) Reset circuit breakers and check GFCI. Check fuses and
replace if bad.
b) Make sure plug is fully inserted into the ourlet.
c) Check and reconnect if necessary.
Pump operates, but no air is
injected into water.
a) Air valves are closed.
b) Airl line is clogged.
a) Open air control valves.
b) Refer to installer/dealer.
Pump operates, but water is not
being pumped.
a) Suction or discharge blocked.
b) Suction air leak. (System usually
surges.)
a) Remove obstruction.
b) Make sure union is tight on suction side of the pump.
Pump does not manually shutoff.
a) Defective keypad or control
a) Refer to installer/dealer. Replace keypad or control.
Pump unions leak.
a) Unions cracked, under-tightened,
over-tightened, or O-ring is not seated
properly (possibly pinched).
a) Refer to installer/dealer. Replace keypad or control.
Pump shuts off by itself before
set time elapses.
a) Pump motor overheated and thermal
protection device deactivated motor.
(Possibly low voltage.)
b) GFCI tripped.
c) Water fell below recommended level.
a) Make sure motor air cooling vents are not blocked. Clear
and allow motor to cool down. (Check service & wire size.)
b) Refer to installer /dealer.
c) Fill to recommended level (2” above jets).
Pump does not turn off after set
time elapses.
a) Wiring error or control problem.
a) Refer to installer/dealer.
Pump will not turn off when water
is drained from bath.
a) Water level sensor wires or ribon cables
are shorted.
a) Inspect all sensor wires or ribbon cables for exposed or
touching wires. Check for objects touching the back of the
Signature low water level sensor unit. If problem continues,
replace water level sensor unit.
LED light will not operate.
a) Light bulb is loose in socket.
a) Access bulb and assure it is properly installed in socket.
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed warranty
statement and warranty validation card.
The pre-addressed warranty registration card MusT be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason Inter-
national, Inc., in order for limited warranty to become effective.
warranTY
WARRANTY REGISTRATION: Register your product’s warranty online at www.jasoninternational.com.
