Jason International, Inc. •
501.771.4477
Page 24 of 25
Customer Service : 800.255.5766
Copyright © 2018 Jason International, Inc.
TROUBLE SHOOTING GUIDE
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with
the bath’s Product and Serial numbers before work is started. These numbers can be found on the label on the front page
of this manual and also adhered to the underside of the bath above the equipment.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.
WARNING:
Always turn off power at the main electrical service panel when servicing the bath
ALL SYSTEMS
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
System fails to operate
a. No power to the motor or control
box
b. Motor is not plugged into control
box
c. Keypad is disconnected
a. Reset circuit breakers and GFCI if
tripped. Check fuses and replace if
bad. Check voltage at motor when
control is on. If no voltage, control
is defective.
b. Make sure plug is fully inserted into
the control box outlet.
c. Check and reconnect if necessary.
Equipment does not manually shut
off.
a. Control defective
a. Refer to installer/dealer.
Equipment shuts off by itself or before
set time elapses.
a. Motor overheated and thermal
protection device deactivated
motor. (Possible low voltage)
b. GFCI
tripped.
c. Water level fell below
recommended level (Signature)
a. Make sure motor has sufficient
ventilation, clear any obstructions
and allow motor to cool down.
Check service and wire size.
b. Refer to Jason Customer Service
c. Fill to recommended level above
the jets.
Circuit breaker trips repeatedly
a. Defective breaker
b. Short circuit between the bath and
the breaker box.
c. Other items are connected to the
same circuit.
a. Replace
breaker
b. Refer to installer/dealer.
c. Refer to installer/dealer.
LED Light will not operate
a. LED cable is disconnected or
broken
a. Verify correct cable connections
MICROSILK
®
[MS, MA or MW] PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump operates, but no microbubbles
are injected into the water.
a. Air intake clogged.
a. Refer to installer/dealer.
Pump operates, but water is not being
pumped.
a. Suction or discharge blocked.
a. Check and remove obstruction
Pump leaks.
a. Damaged or defective seal
a. Refer to installer/dealer.
