Jason International, Inc. •
501.771.4477
Page 24 of 26
Customer Service : 800.255.5766
Copyright © 2014 Jason International, Inc.
TROUbLe ShOOTING GUIDe
If you believe the unit to be within the warranty period, you must contact
Jason Customer service: 1-800-255-5766
with the
bath’s Product and Serial numbers
before work is started.
all warranTY rePaIrs MusT Be auThOrIZeD BY JasOn BefOre wOrK Is sTarTeD.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the mail electrical service panel when servicing the bath.
aIrMasseur
®
BlOwer sYsTeM
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Air bath system won’t operate.
a) No power to air bath unit.
a) Reset circuit breakers and check GFCI. Check fuses
and replace if bad.
b) Blower motor is not plugged in.
b) Make sure plug is fully inserted into the outlet.
c) Keypad is disconnected.
c) Check and reconnect if necessary.
Blower shuts off by itself or before
time elapses.
a) Blower motor overheated
and thermal protection device
deactivated motor (possibly low
voltage).
a) Check that blower has sufficient ventilation and that the
intake into the blower is not blocked. Clear and allow
the motor to cool down. (Check service & wire size.)
b) GFCI tripped.
b) Refer to installer/dealer.
Circuit breaker trips repeatedly.
a) Defective breaker.
a) Replace breaker.
b) Short circuit between bath and
blower breaker box.
b) Refer to installer/dealer.
c) Other items are connected to
the same circuit.
c) Refer to installer/dealer.
Blower does not shut off.
a) Defective keypad or timer.
a) Refer to installer/dealer. Replace keypad or control.
Air bath does not function properly
while in the Pulse or Wave mode
(Signature Edition).
a) Blower speed setting is set too
low.
a) Change to a mid-range air speed setting before
switching over to Wave or Pulse modes.
LED Chromatherapy light will not
operate.
a) LED light is loose in socket.
a) Access LED light and assure it is properly installed in
socket..
b) LED cable disconnected.
b) Verify correct cabel connections.
