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30
FAQS
Error Code
Error Code
Q
1
:
What if the e-bike arrived missing accessory or broken part?
A
1
: Please take a photo and send to Jasion Support Team by sending email:
[email protected] and Jasion Support Team will reply you soon and send correct
accessory or part replacement.
Q
2
. Will my bike arrive assembled?
A
2
: Your bike will arrive mostly assembled. We' ll also provide the tools and a comprehensive
assembly video for the rest part.
Q
3
. What can I do if something goes wrong with my e-bike during the warranty?
A
3
: We believe that communica�on is the best way to solve the problem. Please contact
us in �me. To help you solve the problem as quickly as possible, please describe the problem
in detail and provide photos/videos with your order ID.
Current issue
Thro�le issue
Power motor issue
Power motor signal issue
Braking handle issue
Communica�on issue
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22
23
24
25
30
Model
Product Dimensions
E-bike Weight
Package Weight
Rated Load
Range: Pedal-Assist ; Pure Electric Mode
Max Angle of Climb
Max Speed
Ba�ery; Charger
Charging Time
Output; Nominal Voltage
Bell/Horn
Frame Material
Tire Pressure; Tire Size
Motor Type
Motor Specifica�on
IP Level
EB5
173x64x108(cm)
49.6 lbs(22.5kg)
62.8 lbs(28.5kg)
264 lbs(120kg)
25-40 miles(40-65km); 19-25 miles(30-40km)
14 degrees
20 mph(32km/h)
AC100V-240V/50Hz; 36V/2A
4-5 hours
350 W; 36V
Electric Horn Installed
High Carbon Steel
40-65 PSI; 26ʺx1.95ʺ
Brushless High Speed Motor
36V/250W
IP65
ITEM
SPECIFICATIONS
Specifica�ons
Summary of Contents for EB5
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