SPECIFICATION
TROUBLESHOTTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn off power and
remove power pack before servicing.
Problem
Possible cause
Remedies
The appliance
doesn’t work
Hepa cleaning
indicator blinking
Brush Roller/Soft
Roller does not spin
Weak
suction power
Abnormal
motor sounds
Battery won't charge
Charging too slow
No power
AUTO protection for overheated
The suction mouth is blocked
Dustcup and filters are need cleaning
Brushroll light flashs, indicate floor
head blockage
Roller auto protection for overheated
Connection issue between the handheld
vacuum, wand, and nozzle
The pre-filter is not installed
The appliance is blocked(such as tube,
suction mouth or some other parts)
The brush roller is wrapped by hairs
or fibers
The appliance is blocked(such as tube,
suction mouth or some other parts)
The adaptor is not correctly inserted
Poor contact of the main body or battery
Wrong charger being used
Temperatures outside of
the specified range
Charge the battery according to
instrucions
Turn off appliance, Restart after cooling
Check and remove blockages
Empty dust cup and clean filters
Turn off appliance and remove
blockage of floor head
Turn off appliance ,Restart after cooling
Disconnecting and rub the junction
point with a soft cloth, reattaching
the pieces
Install the pre-filter
Clear blockages
Clean the brush roller
Clear blockages
Reinsert the adaptor correctly
Check if the main body and
battery are correctly placed
Use the original Jashen I type adaptor
Charge the battery when the
terperature above 50°F (10°C)
and below 100°F (38°C)
In any other case or if the solution explained above did not solve the problem, please contact us
Model
Battery
Rated Power
Dustbin Capacity
Charging Time
Charging Output
JS-AV02A02
25.2V 2500mAh
350W
0.5L
4 hrs
30V
Running Time
15-40 mins
WARNING:
The above data is from the JASHEN laboratory, the actual situation may vary
according to the use environment.
Disposal
•
The battery contains materials that are harmful to the environment and must be removed
from the appliance before it is discarded.
• When removing the battery, the appliance must be powered off.
• Waste batteries should be handled properly. Do not put them into fire, water or soil.
• If the battery leakage touches the skin or clothing, flush with water immediately to avoid skin
injury and seek medical help.
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