XELTEK software has been designed to require a minimum of technical support. The
program comes with a comprehensive User's Guide. If you cannot find the answer in the
manual, you can turn to your dealer, or distributor, or to XELTEK.
XELTEK Technical Support:
Should your local distributor be unable to solve your problem, XELTEK provides
telephone technical assistance during normal business hours (8:00 am to 6:00 p.m. EST).
Have your invoice number ready when calling, as we cannot answer your questions
without it. To help us serve you better, please review the check list on the following page
prior to placing your call. Software updates are available free from the web site.
XELTEK
3444 De La Cruz Blvd, Santa Clara, CA 95054, U.S.A.
Tel: 1- 408-5889940
Fax: 1-408-5889944
E-mail: [email protected]
Web:
http://www.xeltek.com
Pre-call Check List
If you're having difficulty understanding the program, have you studied the User's Guide?
The manual explains the program operation in some depth.
If there seems to be a problem with the software, can you reproduce it?
If the program has displayed an error message, please write down the message.
When phoning or faxing or e-mailing for technical assistance, have your invoice number
ready (or quote it in written correspondence).
Be familiar with the hardware configuration that you are using. We may need to know
the brand/model of your computer, the total amount of memory available when starting
up the software, your graphics adapter and version of the Disc Operating System .
If possible, call our Customer Support Department while you are at your computer. Be
prepared to repeat the sequence of steps leading up to the problem.
License Agreement
The purchaser is granted a non-exclusive license to use the program on a single computer,
subject to the terms and restrictions set fourth in this agreement. This license is not a
sale. The copyright of the program and User's Guide remain the property of XELTEK.
You may:
Copy the program for back-up purposes ONLY in support of its use on a single computer.
Transfer the program from computer to computer, provided that it is not operated on
more than one computer at a time.
Transfer the program and license to another party if the other party agrees to accept the
terms and conditions of this agreement. If you transfer the program, you must either
transfer all copies to the same party, or destroy any copies not transferred.
You may not:
Use this product in a computer system or network, which allows the program to be
operated by more than one user at a time.
